Software Support Analyst jobs in United States
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Comp-U-Floor · 22 hours ago

Software Support Analyst

Comp-U-Floor, developed by Aya Associates, Inc., is a leading ERP software solution for the Flooring and Construction Industries. They are seeking a Software Support Analyst responsible for providing technical and functional support for the Comp-U-Floor software systems, troubleshooting software-related issues, and conducting user training.

CommercialConstructionResidentialSoftware

Responsibilities

Assisting clients by providing technical and functional support for the Comp-U-Floor software systems
Troubleshooting software-related issues
Resolving customer inquiries
Providing user training
Conducting system updates or diagnostics
Collaboration with the development team to ensure timely solutions and excellent service delivery to clients

Qualification

Technical troubleshootingSQL databasesERP software systemsCustomer service skillsUser trainingMultitaskingExperience in flooring industryBasic accounting knowledgeOrganizational skillsCommunication skills

Required

Technical troubleshooting and problem-solving skills for ERP software systems including basic accounting
Experience with SQL databases, Microsoft Windows environments, and diagnostic tools
Strong communication and customer service skills to interact effectively with clients
Ability to conduct user training and provide technical guidance
Bachelor's degree or related experience in Information Technology or Business Accounting
Organizational skills with the ability to multitask in a fast-paced environment

Preferred

Experience with software support in the flooring or similar industries

Benefits

Competitive salary and periodic reviews
Health Insurance Blue-Cross/Blue Shield - with 12% employee premium contribution
Up to four weeks PTO depending on seniority
Highly professional atmosphere

Company

Comp-U-Floor

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Comp-U-Floor develops flooring business management software solutions for retailers, residential and commercial sectors.