BECU · 11 hours ago
Mortgage Loan Officer Support – Member Direct
United States
Full-time
Remote
Mid Level
$21.65/hr - $38.03/hr
3+ years expBECU is a purpose-driven financial institution committed to serving its members and communities. As a Mortgage Loan Officer Support, you will assist Loan Officers in ensuring smooth processing of mortgage applications, enhancing the member experience throughout their homeownership journey.
Banking
Responsibilities
Build and apply a strong working knowledge of mortgage loan systems, underwriting, processing, tracking tools, and BECU’s mortgage lending website to support seamless origination
Re-key mortgage loans as needed, review applications and documentation for completeness, and ensure high-quality files by updating records, collaborating with Loan Officers, and connecting with members or partners to gather missing information
Review Notices of Incomplete Application (NOIA) and approval conditions, assisting in securing required documentation to keep loans moving efficiently through the pipeline
Monitor Loan Officer inboxes for incoming documentation and correspondence, following up with members on outstanding application deposits and required items
Lock loans in accordance with BECU policies when Loan Officers are unavailable, while maintaining in-depth knowledge of mortgage products, forms, and documentation requirements
Serve as a backup point of contact for all parties involved in the loan—from application through closing—ensuring continuity and clarity throughout the process
Respond to member questions and requests promptly, helping set clear expectations and providing guidance at every stage of the mortgage journey
Partner with Mortgage Fulfillment, Support, and Loan Servicing teams to resolve issues during application, processing, and post-closing when Loan Officers are unavailable
Proactively track and follow up on outstanding documents and loan conditions to support timely closings
Maintain current knowledge of federal and state regulations governing credit union lending, with a focus on first mortgage loans and additional awareness of home equity lending
Take on additional responsibilities as assigned, contributing to shared goals and operational excellence
Qualification
Required
High school diploma or equivalent
3 years of lending sales, processing or underwriting experience, including experience with conventional mortgage products
3 years of sales experience
Comply with SAFE Act legislation, which requires annual registration as a Mortgage Loan Originator (MLO)
Preferred
Bachelor's degree
Experience with FHA, VA and jumbo mortgage products
Previous customer service experience
Proficient verbal and written skills communication skills
Proficient math skills, with a high degree of accuracy
Ability to evaluate loan applications and support documentation
Ability to perform income analysis, including the ability to analyze complex tax returns, including corporate, partnerships, and sub-s corporations
Demonstrated knowledge of conventional and/or government lending guidelines
Demonstrated knowledge of mortgage processing, underwriting and closing procedures
Demonstrated knowledge of regulatory compliance
Benefits
401(k) Company Match (up to 3%)
4% annual contribution to your 401(k) by BECU
Medical, Dental and Vision (family contributions as well)
PTO Program + Exchange Program
Tuition Reimbursement Program
BECU Cares volunteer time off + donation match
Company
BECU
As a member-owned, not-for-profit financial cooperative, BECU is guided by the credit union philosophy of “people helping people.” In fact, putting people over profit guides our everyday business decisions.
Founded in 1935Tukwila, Washington, USA
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Nathan Ramachandran
EVP - CTO
Ivan Seda, CFA, CPA
Deputy Chief Financial Officer
Recent News
Business Journals
2024-04-09
Puget Sound Business Journal
2023-12-13
Puget Sound Business Journal
2023-11-28
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