Sky Systems, Inc. (SkySys) · 5 hours ago
IP Telephony Support Engineer
Cambridge, MA
Full-time
Onsite
Mid LevelSky Systems, Inc. is a company specializing in telecommunication solutions, and they are seeking an IP Telephony Support Engineer to support and maintain IP Telephony systems. The role involves troubleshooting VoIP-related issues, coordinating with network teams, and providing Level 2/3 support for IPT-related incidents and service requests.
Information Technology
Responsibilities
Support and maintain IP Telephony systems (Cisco CUCM, Unity, Teams, feel free to add/edit)
Troubleshoot VolP-related issues including call quality, registration, and connectivity
Perform MACD (Move, Add, Change, Delete) tasks for voice users and endpoints
Coordinate with network teams to manage QoS, voice VLANs, and PoE configurations
Monitor and maintain voice gateways, Clients, and related telephony infrastructure along with IPT team
Provide Level 2/3 support for IPT-related incidents and service requests
Assist in integration of IP Telephony with Microsoft Teams, Zoom, or other UC platforms
Support enterprise communication tools
Maintain system documentation, user documentation, and comply with GxP and Client IT quality standards
Participate in system patching, upgrades, and change control procedures
Ensure endpoint compliance and coordination with Desktop Support teams
Track telephony assets, licenses, and user provisioning through CMDB or ITSM tools
Work with global teams to support multi-site telephony environments
Collaborate with telecom vendors and service providers on issue resolution
Support disaster recovery planning and voice service continuity testing
Provide user support and training on telephony tools and voicemail systems
Support broader DDIT team where applicable (Extended Support, OSS, Networking, DC, Mobility/DAS)
Partner with local teams to support local user community
Manage and ensure IDF closet maintenance and validation (UPS/Closet audits)
Qualification
Required
Support and maintain IP Telephony systems (Cisco CUCM, Unity, Teams, feel free to add/edit)
Troubleshoot VolP-related issues including call quality, registration, and connectivity
Perform MACD (Move, Add, Change, Delete) tasks for voice users and endpoints
Coordinate with network teams to manage QoS, voice VLANs, and PoE configurations
Monitor and maintain voice gateways, Clients, and related telephony infrastructure along with IPT team
Provide Level 2/3 support for IPT-related incidents and service requests
Assist in integration of IP Telephony with Microsoft Teams, Zoom, or other UC platforms
Support enterprise communication tools
Maintain system documentation, user documentation, and comply with GxP and Client IT quality standards
Participate in system patching, upgrades, and change control procedures
Ensure endpoint compliance and coordination with Desktop Support teams
Track telephony assets, licenses, and user provisioning through CMDB or ITSM tools
Work with global teams to support multi-site telephony environments
Collaborate with telecom vendors and service providers on issue resolution
Support disaster recovery planning and voice service continuity testing
Provide user support and training on telephony tools and voicemail systems
Support broader DDIT team where applicable (Extended Support, OSS, Networking, DC, Mobility/DAS)
Partner with local teams to support local user community
Manage and ensure IDF closet maintenance and validation (UPS/Closet audits)
Company
Sky Systems, Inc. (SkySys)
SkySys is a technology, engineering consulting and services company that provides Staffing, Managed, and Professional Services for clients globally ranging from 25 to 250,000+ employees.
Founded in 2011
201-500 employees
H1B Sponsorship
Sky Systems, Inc. (SkySys) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (9)
2022 (9)
2021 (5)
2020 (12)
Funding
Current Stage
Growth StageLeadership Team
Shehryaar Ahmed
Sr. IT Technical Recruiter/Talent Acquisition Partner
Company data provided by crunchbase