Bizee · 8 hours ago
Director of Experience Design
United States
Full-time
Remote
Director/ExecutiveBizee is transforming into an AI-powered operating system for entrepreneurs, seeking a visionary Director of Experience Design. This role involves leading the design strategy and execution across all customer touchpoints, ensuring a cohesive and high-quality design language while partnering with various teams to enhance customer experience.
Information TechnologyLegalService Industry
Responsibilities
Launch a scalable, AI-ready design system that ensures consistency across all customer-facing touchpoints (product, brand, and marketing)
Partner with Marketing and establish a creative direction and visual standards for all marketing campaigns, brand assets, and the Bizee corporate website, ensuring they align with the core product design system
Partner with Product to redesign the post-purchase experience, ensuring high adoption and a measurable reduction in early churn
Lead the design of a proactive "Member Center" that empowers entrepreneurs to manage their services and recognize value easily
Partner with Platform Engineering to run weekly A/B tests on UI elements, onboarding flows, and in-app support triggers
Integrate design-led feedback loops (CSAT/NPS) into the product experience to ensure we are meeting the psychological needs of our users
Deploy new design patterns for interacting with AI-powered features, increasing long-term engagement and trust
Qualification
Required
Hands-On Design Mastery: You've been the primary, hands-on design contributor for complex SaaS or subscription lifecycle platforms, consistently delivering high-impact, measurable results
Holistic Design Leadership: Proven experience leading design initiatives that span product, brand, and marketing, with a track record of driving a unified customer experience
Strategic Design Thinking: You don't just create beautiful screens; you understand service design, user psychology, and how design choices impact churn and LTV
Technical Fluency: You understand the constraints and possibilities of modern front-end frameworks, APIs, and how data flows through a service design stack
Data-Informed Design: You live in the customer journey. You use Mixpanel, Amplitude, or user research to find the 'why' behind low engagement and use those insights to drive design iterations
Experimental Mindset: You believe in shipping fast, failing small, and doubling down on winning design patterns
Entrepreneurial Grit: You've likely started something yourself or thrived in high-growth, ambiguous environments
Agency Collaboration: Experience or comfort level working with external design agencies to deliver projects
Preferred
You've led a design initiative that measurably improved a key business metric (e.g., reduced churn by 10% or increased conversion by 20%)
You have a strong opinion—backed by work—on the future of 'AI-driven UX' and proactive service delivery
You can demonstrate how you've used AI tools (Figma AI, Midjourney, etc.) to accelerate your design discovery and prototyping process
You've designed for the 'Prosumer' or SMB space and understand the unique psychology of the small business owner
Benefits
Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary & AD&D)
Virtual Wellness Resources
Work From Home
Company
Bizee
Bizee is a national document filing service company strictly specializing in the formation of business entities.
Founded in 2004
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase