New Jersey Resources · 10 hours ago
Technical Support Specialist
Wall, NJ
Full-time
Onsite
Mid Level
$66K/yr - $84K/yr
3+ years expNew Jersey Resources is a Fortune 1000 diversified energy company focused on a sustainable energy future. They are seeking a Technical Support Specialist to diagnose and resolve technical issues for internal customers and field personnel, ensuring the maintenance of hardware, software, and telephony systems.
Asset ManagementEnergy"Heating Ventilation and Air Conditioning (HVAC)"Home ServicesNatural Resources
Responsibilities
Field second level technical Help Desk requests in a timely manner
Communicate regularly with the users of the status of the request
Maintain, analyze, troubleshoot, and repair computer systems including installation, repair or replace components in laptops, desktops, printers and other peripherals
Assist in maintaining the telephony network, both at Headquarters as well as NJR's remote sites
Assist in maintaining all mobile devices including but not limited to iPhones, androids and radios
Assist in maintaining the mobile workforce
Work with third party vendors when needed to assist with repairs to our systems
Assist with end user training
Keep up to date with the latest industry trends, technologies and integration where feasible
Updates the help desk turnover system with the resolution to problems found
Keep supervisor advised of activities
Qualification
Required
Associate Degree in Computer Science or Technical Certification required, bachelor's degree preferred
A minimum of 3 years' experience working in a second level desktop support position
Microsoft Certified IT Professional (MCITP) in related fields
Excellent customer service and communication skills
Must be able to articulate issues and solutions effectively, both written and spoken
Must provide a high level of service in a professional manner, be able to maintain confidentiality, and must be a creative problem solver
Ability to multitask, analyze and solve problems quickly with attention to detail
Possess good working knowledge of Windows XP, Vista and Windows 7 as well as related office applications
Knowledge of TCP/IP, LAN/WAN and wireless infrastructures
Familiar with building, configuring and troubleshooting PC hardware components
Complex problem-solving and decision-making skills
Available to work non-traditional, off-hours support when needed
Rotating on-call for off-hours support required
Valid Driver's license as travel will be required from time to time based on the needs of the business
Preferred
Experience working with Avaya telephony systems a plus
Benefits
Medical insurance coverage from day 1
401k vesting immediate
Employee insurance and medical plans, including prescription, vision and dental benefits
401(k) program with generous company match
Company stock purchase plan
Wellness programs, including free on and off-site fitness centers
Employee Assistance Program (EAP)
Tuition reimbursement program
Paid time off including paid holidays
Company
New Jersey Resources
They count on us to maintain their quality of life, today, tomorrow and for generations to come.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1982-07-21IPO
Leadership Team
Stephen Westhoven
President & CEO
James Eckert
Vice President of Storage and Transportation
Recent News
2026-01-22
2025-12-17
Company data provided by crunchbase