InterSources Inc · 14 hours ago
Domain Process Consultant
Allentown, PA
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expInterSources Inc is a consulting firm specializing in the Energy & Utilities sector. The Domain Process Consultant will serve as a strategic partner supporting Meter‐to‐Cash transformation initiatives, engaging with business leaders and technology teams to optimize processes and shape scalable solutions.
Artificial Intelligence (AI)Cyber SecurityInformation TechnologySoftware
Responsibilities
Conduct rapid current‐state diagnostics of exception types across the M2C cycle (meter data, billing, credit/collections, invoicing, payments, adjustments)
Develop a prioritized backlog distinguishing: High‐confidence, near‐term executable exceptions, Complex cases requiring deeper process/tech re‐engineering
Evaluate feasibility, cycle-time impact, and time-to-value using precedents from similar E&U engagements
Lead workshops with business SMEs to validate root causes, exception patterns, and remediation pathways
Define effort, dependencies, and potential automation pathways (RPA, rules engines, orchestration, advanced analytics)
Provide a fact-based view on value realization, risk, business criticality, and implementation readiness
Identify and apply acceleration levers including reusable assets, configuration templates, automation patterns, reference architectures, and industry-standard workflows
Define scalable delivery frameworks that ensure predictable timelines, quality, and compliance with E&U regulatory environments
Partner with technology and platform teams to leverage: Meter data management capabilities, Billing modernization accelerators, Credit & collections workflow automation, Smart meter/AMI integration patterns
Drive a de-risked delivery model through structured governance, stage‐gates, and proactive risk management
Ensure the solution roadmap aligns with financial governance, revenue assurance, and regulatory requirements
Translate complex transformation elements into a crisp, SOW‐ready narrative with clear deliverables, scope buckets, and commercial constructs
Partner with business owners, finance teams, IT architects, and operations leaders to build shared understanding and alignment
Facilitate structured working sessions to gather requirements, review exception data, rationalize processes, and validate solution assumptions
Act as a bridge between business and technical teams, ensuring requirements, risks, and interdependencies are clearly articulated
Present findings and recommendations to leadership in clear, actionable formats
Demonstrate deep subject matter expertise in: Metering & usage data, Billing & invoicing, Tariff structures and rate models, Revenue assurance / compliance, Credit, collections & payment processing, Dispute & exception management
Provide domain‐driven insights to help shape platform features, automation priorities, and transformation strategy
Benchmark client processes against industry best practices and regulatory expectations
Analyze exception data, process bottlenecks, error codes, and repeat exception patterns
Recommend process enhancements, automation triggers, and root‐cause elimination measures
Establish KPIs, baselines, and monitoring frameworks to measure uplift in: Automation take‐rates, Exception resolution time, Billing accuracy, Cash flow enhancement
Support continuous improvement initiatives across the M2C value chain
Qualification
Required
8–15+ years' experience in Energy & Utilities with strong grounding in Finance and Meter‐to‐Cash
Proven track record in transformation programs involving exception management, billing modernization, or MDM/AMI integration
Strong understanding of regulatory frameworks, rate structures, and utility operations
Experience with automation tools (RPA, workflow orchestration), data platforms, and digital accelerators
Excellent stakeholder communication, structured problem-solving, analytical thinking, and client-facing presentation capabilities
Company
InterSources Inc
Innovative IT Solutions Built for Your Business. InterSources Inc is your partner in Growth and CyberSecurity.
501-1000 employees
H1B Sponsorship
InterSources Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (5)
2023 (16)
2022 (1)
2021 (7)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Ankit Shah
Chief Executive Officer
Jigar kyada
Business Development Manager/Client Partner
Recent News
2023-11-07
Company data provided by crunchbase