Fairmont Hotels & Resorts · 10 hours ago
Front Office Manager
Wailea, HI
Full-time
Onsite
Entry, Mid Level
$80K/yr - $85K/yr
2+ years expFairmont Hotels & Resorts is a luxury resort company located in Maui, and they are seeking a Front Office Manager to ensure the highest level of guest service at their resort. The role involves managing the Front Desk operations, leading staff, and maintaining service standards to enhance guest satisfaction.
HospitalityResorts
No H1B
Responsibilities
Coordinate management of the Front Desk to ensure a smooth operation and the highest level of guest satisfaction through colleague adherence to Fairmont Service Promise and Leading Quality Assurance standards at all times
Champion the iAuditor program to maintain standards
Align colleagues to achieve and deliver on the strategic goals of the department
Ensure effective utilization and productivity of all staff through staff planning, hiring and scheduling
Develop strong teams through active involvement in the operations and through the development and support of a continually evolving team, including conducting and coordinating timely performance reviews
Develop, implement and maintain new incentives to motivate employees and maximize hotel revenue through upgrades
Seek feedback on guest satisfaction and resolves problems in accordance with our Mission Statement and philosophy of employee empowerment
Liaise with all hotel departments to ensure the smooth management of resort operations, maintaining a close relationship with Engineering, Rooms, Sales and Food & Beverage Divisions
Actively contribute to the Guest Experience committees
Consistently work towards improving VOG (TrustYou), Guest Service Index and LQA scores by responding to all surveys in a timely manner
Support the Director of Front Office by extracting, analyzing and identifying trends
Maximize room revenue through participating in yield management group meetings and implementing and supporting Revenue Management strategies and practices
Review incoming group information and attend all pre-convention meetings to understand the planners’ needs, ensure group expectations exceeded and serve as a liaison with Conference Services & Catering
Review arrival reports to ensure all special requirements are met at a minimum
Effectively maximize inventory levels during high occupancy/sold out nights with the Rooms Controller
Ensure all suites/villas are checked out in a timely manner to ensure a seamless accommodation turnover
Control and provide feedback on labor and operational expenses
Effectively communicate and support resort events
Qualification
Required
High School diploma or equivalent or vocational training
Minimum two (2) years experience in a Luxury Hotel or Resort Management position
Extensive knowledge of Front Office operations and brand standards
Experience in a fast-paced environment involving multi-tasking, attention to detail, and customer service
Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally
Must possess basic computational ability
Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions
Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs (Opera)
Superior leadership and coaching skills with a proven track record of developing and motivating career minded professionals
Strong guest service orientation and training skills background required
All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas
Preferred
College or University degree in Hotel Management
Benefits
Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
401(k)
One complimentary duty meal for all employees that work more than 6 hours per shift
Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
Wellness Offerings
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities
Company
Fairmont Hotels & Resorts
Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-11-25Acquired
Leadership Team
Isabel Chung
Executive Chef - Fairmont Empress
Recent News
2026-02-04
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The Magnificent Mile Association
2025-11-11
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