HeiTech Services, LLC · 5 hours ago
FOIA Program Project Manager
Washington, DC
Full-time
Hybrid
Mid, Senior Level
3+ years expHeiTech Services, LLC is seeking a FOIA Program Project Manager to lead the execution of FOIA Compliance support efforts. The role involves managing contract rhythm, team throughput, and quality control while serving as the primary interface with government leadership for operational issues.
Document ManagementGovernmentInformation ServicesInformation TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Own the contract management rhythm: kickoff, staffing plan, schedules, risk register, quality checks, and recurring status reporting
Manage team throughput and quality across request intake/processing, tracker updates, and deliverable submissions
Serve as primary interface to the COR and Government leadership for operations, issues, and corrective action plans
Ensure invoice-cycle accountability: assigned work completion, rolling release tracking, page-count reconciliation, and documented justifications for any Government-caused delays
Lead internal QA: spot checks of correspondence and redactions; coordinate retraining when error trends emerge
Maintain required logs (meeting participation, training) and ensure staff participation in VA daily updates and bi-weekly FOIA training
Qualification
Required
Bachelor's degree in business, Public Administration, Information Systems, Legal Studies, or related field (or 4 years of relevant experience in lieu of degree)
3+ years managing teams or federal support operations; 1+ year supporting FOIA, records management, privacy programs, or similar compliance functions
PMP (or demonstrated experience managing FOIA workflows)
Working knowledge of FOIA processing lifecycle, request types, deadlines, fee categories, and exemption framework sufficient to manage workflow and quality
Strong written and verbal communication; proven ability to deliver performance reporting, identify operational risks, and drive corrective actions
Must be local to DMV. Primarily remote with occasional on sites in DC
Must be able to obtain VA access (background investigation) and a PIV badge; must sign NDA
Preferred
Experience managing FOIA operations in a federal eFOIA case management system (any platform)
Experience building and using dashboards/metrics for backlog burn-down, timeliness, and error rate management
Company
HeiTech Services, LLC
HeiTech Services delivers secure, scalable data processing and information governance solutions guided by our core values of Honor, Excellence and Innovation.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Anthony R. Burton
CEO
Heidi Gerding
President/CEO
Recent News
2025-10-23
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