Switch · 5 hours ago
IT Help Desk Technician I
Las Vegas, NV
Full-time
Onsite
New Grad, Entry Level
0+ years expSwitch is a company that designs, builds, and operates data centers, focusing on innovative technology solutions. The IT Help Desk Technician I provides first-level technical support to team members, resolving hardware and software issues while ensuring smooth day-to-day IT operations.
Information Technology & Services
Responsibilities
Provide first-level technical support by phone, ticketing system, and remote tools
Troubleshoot common Windows, email, hardware, and application issues
Monitor the help desk queue and resolve tickets based on priority and order received
Escalate issues that fall outside documented procedures or access levels
Set up and deploy workstations, peripherals, and standard software
Create, modify, and disable user accounts in Active Directory
Assist with employee onboarding and offboarding IT tasks
Document issues, resolutions, and internal procedures in the ticketing system
Qualification
Required
Basic experience supporting Windows desktop environments
Familiarity with Active Directory user and computer management
Experience using a help desk ticketing system
Ability to troubleshoot common PC hardware and software issues
CompTIA A+ certification required
Valid driver's license and reliable transportation for on-site work
0–2 years of experience in an IT support or help desk role
Preferred
Additional certifications such as Network+, Security+, ITIL, or Microsoft are a plus
Benefits
Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!
Company
Switch
Switch was founded in 2000 by CEO Rob Roy and stands at the forefront as the premier data center designer, builder and operator, owning 100% of its land and facilities.
1001-5000 employees
H1B Sponsorship
Switch has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Gabe Nacht
Chief Financial Officer
Madonna Park
Chief Financial Officer
Recent News
2025-07-15
2025-04-22
2025-03-26
Company data provided by crunchbase