Westcor Land Title Insurance Company® · 14 hours ago
Service Desk Technician - Ardán
Maitland, FL
Full-time
Onsite
Entry Level
1+ years expWestcor Land Title Insurance Company is seeking a Service Desk Technician (Level 1) to serve as the first point of contact for IT-related incidents and service requests. The role involves troubleshooting and resolving basic technical issues, providing customer support, and documenting incidents before escalating more complex matters.
FinanceFinancial ServicesInsurance
Responsibilities
Serve as the first-line support for IT incidents and requests via phone, email, and ticketing system
Troubleshoot and resolve basic hardware, software, account access, and connectivity issues
Accurately log, track, and document all incidents, actions taken, and resolutions in the ticketing system
Perform initial issue triage and escalate unresolved or complex issues to Desktop Support or appropriate IT teams
Reset passwords and manage basic user access in Active Directory, Office 365, VPN, and other systems
Assist users with common applications, printers, mobile devices, and peripherals
Follow established escalation procedures, service level agreements (SLAs), and IT policies
Provide clear, professional communication to end users regarding issue status and next steps
Support new employee onboarding by preparing, shipping, or deploying equipment and ensuring basic access is provisioned
Maintain accurate asset information and assist with inventory tracking as assigned
Assist with routine operational tasks such as account terminations, equipment intake, and basic system checks
Identify recurring issues and trends and communicate them to senior team members
Deliver a high level of customer service and professionalism in all interactions
Work collaboratively with team members, Desktop Support, and management
Be punctual, dependable, and able to manage multiple tickets and priorities effectively
Perform other related duties as assigned
Qualification
Required
1–2 years of experience in a Helpdesk, Service Desk, or customer-facing technical support role
Strong customer service background with a focus on issue resolution
Experience using IT ticketing systems
Basic knowledge of Windows 10 / Windows 11
Basic knowledge of Microsoft Office 365
Basic knowledge of Active Directory (password resets, basic user management)
Basic knowledge of VPN and remote access tools
Basic knowledge of printers, mobile devices, and common peripherals
Strong troubleshooting and problem-solving skills
Ability to explain technical concepts in clear, simple terms
Excellent verbal and written communication skills
Strong listening and customer service skills
Ability to follow procedures and escalation paths
Detail-oriented with strong documentation habits
Ability to manage multiple tickets and priorities efficiently
Self-motivated, reliable, and eager to learn
Comfortable working in a fast-paced, team-oriented environment
Ability to accept feedback and grow professionally
Preferred
Experience using IT ticketing systems
Familiarity with Citrix or virtual desktop environments
Relevant certifications (CompTIA A+, ITF+, or similar)
Company
Westcor Land Title Insurance Company®
Westcor Land Title Insurance Company® is a leading top National title insurance underwriter that has emerged as a source of Local and National market expertise.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2020-12-03Acquired
Leadership Team
T
Terrence Wright
Interim CEO
Recent News
2025-10-31
2025-10-09
HousingWire.com
2025-09-06
Company data provided by crunchbase