Help Desk Technician jobs in United States
cer-icon
Apply on Employer Site
company-logo

Confederated Tribes of Warm Springs, Oregon · 5 hours ago

Help Desk Technician

positionWarm Springs, OR
timeFull-time
remoteOnsite
seniorityEntry Level
date2+ years exp

Confederated Tribes of Warm Springs, Oregon is seeking a Tier 1 help desk technician. This role serves as the first point of contact for end-users seeking technical assistance, involving the diagnosis and resolution of basic hardware, software, and network issues.

CommunitiesGovernmentNatural Resources

Responsibilities

Diagnosing and resolving basic hardware, software, and network issues such as password resets and Microsoft 365 problems
Ticket management
Utilizing remote access tools for user support
Escalating complex issues to higher-tier support while keeping users informed

Qualification

Help Desk SupportTechnical SupportCompTIA+ CertificationMicrosoft Office SpecialistCustomer ServiceTicket ManagementRemote Access Tools

Required

Associates degree in computer science, Information Technology, or related field
Two years of experience in a help desk, customer service or technical support role
Valid Drivers License and be insurable by CTWS
Must submit and pass a criminal background check with Federal, Tribal and State Law Enforcement
Maintain strict confidentiality at all times

Preferred

Two years of experience in a help desk, customer service or technical support role
CompTIA+ or Microsoft office Specialist (MOS) or related certifications

Benefits

Excellent medical insurance with low annual maximum-out-of-pocket costs, plus vision and dental.
Available flex spending plan for daycare and medical costs.
Also available are numerous supplemental insurance packages.
401(k) or ROTH retirement with up to 5% employer matching after one year of employment.
Eleven days of paid holidays and Personal time off (PTO) accruing at 130 hours annually with increases after three years of continuous service.

Company

Confederated Tribes of Warm Springs, Oregon

twittertwitter
company-logo
Warm Springs is a nation where the sun shines most every day and time turns to the pace of a culture thousands of years in the making.
dateFounded in 1855
location
Warm Springs, Oregon, USA
people-size1001-5000 employees
web-link
https://warmsprings-nsn.gov/

Funding

Current Stage
Late Stage
Total Funding
$250M
Key Investors
US Department of Energy
2023-10-18Grant· $250M

Leadership Team

leader-logo
Jim Souers
CEO
linkedin

Recent News

Morningstar, Inc.
U.S. DOE grants $250M to Confederated Tribes of Warm Springs, in partnership with PGE, for critical transmission upgrades
2023-10-19
Company data provided by crunchbase