Parker Hannifin · 2 hours ago
Customer Service Team Leader
Washington, MO
Full-time
Onsite
Mid Level
3+ years expParker Hannifin is a Fortune 250 global leader in motion and control technologies. The Customer Service Team Leader will manage customer orders, respond to inquiries, and develop team members while ensuring customer satisfaction and operational efficiency.
HardwareIndustrial ManufacturingManufacturing
Responsibilities
Entering, updating, and tracking customer orders in the system
Ensuring orders are processed accurately and timely(e.g., pricing, scheduling, part set up etc.)
Coordinating with other departments (e.g., sales, marketing, shipping, accounting etc.) to process and fulfill orders
Responding promptly and professionally to customer inquiries via phone, Salesforce, email, chat, or in-person
Listening actively to understand customer needs and concerns
Providing accurate information about orders, processes, policies, and procedures
Build and maintain strong relationships with internal and external customers to foster loyalty and repeat business
Manage customer expectations realistically, balancing production constraints and delivery schedules
Manage both team member and customer concerns and issues with empathy and professionalism
Investigating and resolving service problems
Escalating complex issues to appropriate teams, departments, or management
Following company policies, procedures
Ensuring confidentiality and security of customer information
Seeking opportunities to improve customer service skills and processes
Participating in training and development activities
Working closely with sales, logistics, and other departments to ensure customer satisfaction
Sharing feedback and suggestions to improve customer service processes
Create standard work for team processes
Help to support team by managing all training, sharing knowledge, and providing constructive feedback
They identify skill gaps, encourage continuous learning, and model best practices to help the team improve and meet performance goals
Qualification
Required
3 – 5 years Customer Service experience or equivalent service experience or education
Promotes continuous learning and development of team members
Fosters positive environment that encourages innovative thinking
Constructively evaluates team member performance and development
Accountable for providing status on team performance goals and delivering results
Serves as first level customer escalation responder
Proposes creative and innovative yet accurate alternate solutions to complex customer situations
Communicates clearly, confidently, and persuasively; is able to positively influence others
Flexibility to change work tasks on demand
Preferred
Salesforce experience preferred
Company
Parker Hannifin
Parker Hannifin manufactures motion and control technologies, delivering precision-engineered solutions across various markets.
10001+ employees
H1B Sponsorship
Parker Hannifin has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (30)
2023 (26)
2022 (31)
2021 (23)
2020 (33)
Funding
Current Stage
Public CompanyTotal Funding
$4.13MKey Investors
Advanced Propulsion Centre UK
2016-01-18Grant· $4.13M
1978-01-13IPO
Leadership Team
Todd M. Leombruno
Executive Vice President and Chief Financial Officer
J
John Dedinsky
Corp. VP Global Supply Chain & Procurement
Recent News
2026-01-03
Company data provided by crunchbase