UNM Sandoval Regional Medical Center · 2 hours ago
INFORMATION TECHNOLOGY CUSTOMER SUPPORT
Rio Rancho, NM
Full-time
Onsite
Entry Level
$22.49/hr - $27.91/hr
1+ years expUNM Sandoval Regional Medical Center is seeking an Information Technology Customer Support professional to assist in the operation of their help desk. The role involves answering help-desk calls, assisting users with technical issues, and maintaining the user-support database.
Hospital & Health Care
Responsibilities
CUSTOMER SERVICE - Answer help desk phone; determine user problem; offer assistance or refer to appropriate level technical support, system analyst or other IT personnel
PLANS - Prepare and publish detailed emergency plans and procedures in support of Hospitals operations during stress and crisis events
CUSTOMER SERVICE - Perform follow-up evaluation with individual users to insure customer satisfaction
CUSTOMER SERVICE - Directly assists users on such issues as electronic mail, PC operation, normal functioning of terminals/printers, access to network functioning terminals/printers and access to network resources
DATA - Use a user-support database to access solutions to frequent problems
DATA - Maintain the user support database by logging in all parameters of calls and entering the appropriate codes
REPORTS - Generate statistical reports from the user support database
DATA - Key alpha and numerical data, and enter text into word processing in prescribed formats
SUPPORT - Provide IT project support, performing special tasks, and data entry or scanning jobs as required in a specific time frame
SUPPORT - Assist analysts, operators, technical support and training personnel in designing and improving user-support and quality-improvement processes
CUSTOMER SERVICE - Ensure prompt and courteous feedback to those requesting IT services
TEAMS - Participate in and contribute to cross-functional and interdepartmental teams and exercises
Qualification
Required
High School or GED Equivalent
1 year directly related experience
Computer, typing, and spreadsheet applications skills
Company
UNM Sandoval Regional Medical Center
At UNM Sandoval Regional Medical Center (SRMC), you benefit from the personal attention of a community hospital and the expertise and resources of an academic health care facility.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jamie Silva-Steele RN, BSN, MBA, FACHE
President and CEO
Adrian Larson, FACHE
Chief Operating Officer
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