Tom Thumb Supermarket · 7 hours ago
Home Shopping Manager
Lafayette, LA
Full-time
Onsite
Mid LevelTom Thumb Supermarket is seeking a Home Shopping Manager to oversee E-Commerce operations and ensure efficient order fulfillment. The role involves managing staff performance, ensuring product availability, and maintaining high customer service standards.
Consumer GoodsE-CommerceFood and BeverageRetail
Responsibilities
Manage day‑to‑day E‑Commerce operations and picker performance
Ensure high‑quality produce and in‑code products are selected for customer orders
Ensure all customer orders are accurately picked, staged, and ready for on‑time delivery
Audit order completion and accuracy regularly
Achieve and maintain a minimum productivity standard of 90 picks per hour, and manage staff to meet performance expectations
Partner with store personnel—including the Store Director, department heads, receiver, vendors, and Operations Managers—to ensure product availability
Manage the re‑shop process to minimize out‑of‑stocks and substitutions
Manage future item demand to support fulfillment accuracy
Participate in weekly Store Director and department manager meetings
Achieve 97% in‑stock shopping fulfillment, less than 3% out‑of‑stocks, and 0% missing items
Partner with drivers and observe shoppers to ensure best practices are consistently followed
Partner with the Store Director and Operations Manager to interview, hire, train, coach, mentor, and manage direct reports
Schedule shoppers to meet efficiency, productivity, and service expectations
Proactively manage customer communication, including responding to incoming calls and reaching out to customers when needed
Process customer refunds promptly and accurately
Manage all E‑Commerce assets, equipment, and undelivered product to ensure proper use and accountability
Use current computer applications to manage orders, communicate business directives, and complete required reporting
Oversee all digital and operational components of the eCommerce business
Perform services for drive‑up customers and delivery agents partnered with the E‑Commerce department
Qualification
Required
Manage day‑to‑day E‑Commerce operations and picker performance
Ensure high‑quality produce and in‑code products are selected for customer orders
Ensure all customer orders are accurately picked, staged, and ready for on‑time delivery
Audit order completion and accuracy regularly
Achieve and maintain a minimum productivity standard of 90 picks per hour, and manage staff to meet performance expectations
Partner with store personnel—including the Store Director, department heads, receiver, vendors, and Operations Managers—to ensure product availability
Manage the re‑shop process to minimize out‑of‑stocks and substitutions
Manage future item demand to support fulfillment accuracy
Participate in weekly Store Director and department manager meetings
Achieve 97% in‑stock shopping fulfillment, less than 3% out‑of‑stocks, and 0% missing items
Partner with drivers and observe shoppers to ensure best practices are consistently followed
Partner with the Store Director and Operations Manager to interview, hire, train, coach, mentor, and manage direct reports
Schedule shoppers to meet efficiency, productivity, and service expectations
Proactively manage customer communication, including responding to incoming calls and reaching out to customers when needed
Process customer refunds promptly and accurately
Manage all E‑Commerce assets, equipment, and undelivered product to ensure proper use and accountability
Use current computer applications to manage orders, communicate business directives, and complete required reporting
Oversee all digital and operational components of the eCommerce business
Perform services for drive‑up customers and delivery agents partnered with the E‑Commerce department
Company
Tom Thumb Supermarket
Tom Thumb | DFWs Grocer Since 1948 At Tom Thumb, we’re proud to be a trusted part of the Lone Star State for over 75 years.
Founded in 1948
10001+ employees
Funding
Current Stage
Late StageLeadership Team
B
Bob Cullum
Founder
J
J.R. Bost
Founder
Recent News
2025-11-08
2025-09-28
Seattle TechFlash
2025-08-06
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