Heritage Vet Partners · 20 hours ago
Director of Clinic Operations - Indiana / Upper Midwest
Fort Wayne, IN
Full-time
Hybrid
Director/ExecutiveHeritage Vet Partners is the nation’s leading veterinary partnership, specializing in mixed and large animal practices. The Director of Clinic Operations will represent the mission and core values of the organization, facilitating connections for veterinarians and supporting practice culture, medical quality, and professional development.
Veterinary
Responsibilities
Facilitate connections for Heritage veterinarians/paraprofessionals to: Their practice and team members, Other HVP veterinarians/paraprofessionals, The HVP Community, The Veterinary Profession
Support practices and drive value with clinical/medical needs and generalized DVM support
Consult on service pricing strategies and practice policies
Guide clinical equipment upgrades and replacement
Provide structure and leadership for each assigned Practice Support Team; facilitate regular and consistent communication between all team members including Practice Leadership
Participate in timely financial planning and analysis reviews supporting Practice Leadership and Finance team members
Facilitate engagement of practice members and the HVP community
Be a conduit of information between practices and the HVP Practice Support Center/MSO; drive implementation and execution of HVP initiatives at the practice level
Meet annually with Practice Leadership to draft the Practice Alignment Plan; revisit the PAP regularly to assess progress and adjust as needed
Introduce Support Teams and facilitate transition to HVP operations
Facilitate onsite visits w/Operations and HR; attend one initial onsite visit when possible
Visit new practices in the first 3-6 months (ideally) to check-in and receive feedback
Work in cross-functional partnership with Recruiting & Retention to help identify needs at the practice level surrounding mentorship and development
Advise and assist with the implementation of Associate and/or Practice Manager Mentoring Plans
Advise and assist with the implementation of employee satisfaction and wellness initiatives
Provide support and guidance for employee performance reviews
Work closely with Dir. of Recruitment and Retention
Visit w/ Practice Leads about associate DVM vacancies and additions; provide guidance on future-planning and case-load management
Assist with job postings and ATS applications (cross-functional with HR and R&R)
Promote and participate in student engagement activities
Collaborate cross-functionally with legal and business operations to provide regulatory guidance specific to the practice of medicine
Effectively communicate regulatory/compliance risks with respective practices
Establish methods to monitor compliance across the HVP community
Assist where needed on any special projects, ensuring recognition of the following perspectives: Business Needs of Practice and HVP, Practice Employees, Clinical/Practicing Veterinarian
Engagement in Practice Support Center/MSO functions and team meetings (virtual and in-person)
Direct participation in 8-10 Practice Support Teams
Qualification
Required
Experience leading veterinary teams in a clinical setting
Excellent communicator
Meticulous planner
Efficient with technology and essential computer software (Word, Excel, PowerPoint, Microsoft Teams, etc.)
First-hand knowledge of daily operations within veterinary practices
Understanding of challenges and opportunities associated with rural veterinary medicine
Core Behaviors: Communicate Effectively, Do the Right Thing, Serve Customers, Work Collaboratively, Strive for Excellence
Leadership Behaviors: Advance Mission, Think Strategically, Champion Our Culture, Lead Change, Support Well-Being
Benefits
Generous paid time off
Full medical, dental, vision and other wellness-centered benefits
Long- and short-term disability insurance
Flexible Spending Accounts or Health Savings Accounts
401-K with 4% company match; access to certified financial planners
Paid CE for those who are licensed in the veterinary field
Company
Heritage Vet Partners
Heritage Vet Partners is the nation’s leading veterinary partnership specializing in mixed/large animal practices.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$17.5MKey Investors
Main Street Capital
2021-01-06Private Equity· $7M
2021-01-06Debt Financing· $10.5M
Leadership Team
Melissa Detweiler
Veterinary Medical Officer—Heritage Vet Partners
Company data provided by crunchbase