Genesis10 · 10 hours ago
Sr. Remedy Developer - 100% remote
United States
Full-time
Remote
Mid, Senior Level
$60/hr - $65/hr
4+ years expGenesis10 is currently seeking a Senior Remedy Developer for a 12+ month contract position. The role involves designing, developing, and implementing Remedy applications while collaborating with business stakeholders and IT teams to meet business needs.
Information ServicesInformation Technology
Responsibilities
Design, develop, and implement Remedy applications. For this environment, it will be working within a contact center environment where Remedy has been utilized and heavily customized
Collaborate with business stakeholders and IT teams to gather and document requirements for new features and enhancements
Customize Remedy applications using scripting, workflows, and UI policies to meet specific business needs
Develop integrations between Remedy and other systems using REST/SOAP APIs, scripts, and middleware
Perform unit testing and support user acceptance testing (UAT) to ensure solutions meet the quality standards
Create and maintain technical documentation for Remedy solutions, including design specs, workflows, and data models
Provide technical support and troubleshoot issues within the Remedy platform
Stay current with Remedy updates, new features, and best practices
Qualification
Required
Proficient in writing PL SQL functions, stored procedures, and performance tuning
Experience working with Linux
Comfortable writing shell scripts
Experienced in Python scripting
Experience with Oracle database
Proven experience as a Remedy Developer (4+ years) with hands-on experience
Strong knowledge of Remedy development including Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs, Import Sets, Transform Maps, and Web Services
Experience with Remedy integrations using REST, SOAP, and other relevant methods
Proficient in JavaScript, HTML, CSS, and other web technologies related to Remedy development
Familiarity with Remedy upgrade process and the ability to handle post-upgrade issues
Basic knowledge of database management and SQL for data queries
Strong problem-solving skills and the ability to work independently or in a team environment
Excellent communication and documentation skills
Preferred
Experience upgrading Remedy 20.x to Helix on-prem
Experience with Agile/Scrum methodologies
AWS Experience
Helix Experience, not currently in this environment
Benefits
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF, and Illinois)
Company
Genesis10
Information Technology and Services
1001-5000 employees
H1B Sponsorship
Genesis10 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (68)
2023 (20)
2022 (2)
2021 (13)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
Harley Lippman
CEO and Founder
Company data provided by crunchbase