Portico PM · 1 day ago
Community Manager
Houston, TX
Full-time
Onsite
Entry, Mid Level
$80K/yr - $83K/yr
2+ years expPortico PM is seeking a Community Manager to oversee all operational, financial, and customer service aspects of their property. This role will lead the on-site team to achieve high levels of occupancy, resident satisfaction, and financial performance while ensuring compliance with company policies and objectives.
Financial ServicesProperty ManagementReal Estate
Responsibilities
Recruit, hire, train, and develop all on-site team members
Conduct regular team meetings, performance reviews, and ongoing coaching
Ensure compliance with company policies, professional appearance, and customer service standards
Motivate the team through recognition, feedback, and incentive programs
Prepare and manage the annual operating budget and business plan
Oversee rent collection, accounts receivable, and accounts payable to ensure accuracy and timeliness
Monitor financial statements, control expenses, and participate in monthly financial reviews
Approve invoices, maintain vendor relationships, and ensure adherence to budget goals
Direct all leasing activities to meet occupancy and revenue goals
Oversee prospect management, leasing processes, renewals, and move-ins/move-outs
Maintain market knowledge through regular competitor analysis and market surveys
Partner with marketing to execute community outreach, advertising, and resident events
Supervise maintenance operations with the Maintenance Supervisor
Ensure timely completion of service requests, make-readies, and preventive maintenance programs
Maintain high curb appeal standards and oversee capital projects and vendor contracts
Enforce safety procedures and ensure regulatory compliance
Foster positive resident relationships through exceptional customer service and timely communication
Manage renewal strategies, resident events, and retention programs
Respond promptly to complaints, conflicts, and emergency situations
Promote community policies and maintain resident satisfaction standards
Ensure timely and accurate data entry in property management systems (e.g., OneSite, Yardi)
Maintain organized filing systems and submit all reports and documentation on schedule
Collaborate effectively with corporate staff, vendors, and sister communities
Qualification
Required
2–4 years of progressive property management experience
Strong leadership and team management abilities
Excellent communication, negotiation, and problem-solving skills
Highly organized, detail-oriented, and able to prioritize in a fast-paced environment
Financial acumen and comfort interpreting budgets and reports
Composure under pressure and commitment to customer service excellence
Ability to stand, walk, climb stairs, and lift up to 30 lbs
Work may include outdoor environments and occasional extended hours
May require travel for meetings or training
Satisfactory drug test and background check are required
Preferred
Prior Community or Assistant Community Manager experience
Bachelor's degree
Proficiency in Microsoft Office
Experience with OneSite, Yardi, or similar systems
Company
Portico PM
Portico Property Management was started with a very simple premise. We want to build a great and enduring company. That's it.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Darren Williams
President
Company data provided by crunchbase