Spectrum Business · 3 hours ago
Manager, Client Services, Spectrum Business
Charlotte, NC
Full-time
Onsite
Mid, Senior Level
5+ years expSpectrum Business provides modern enterprise technology solutions that meet the unique needs of some of the country’s biggest brands. As a Manager of Client Services, you will guide a cross-functional team responsible for servicing and supporting VIP clients while driving retention and managing enterprise projects.
Telecommunications
No H1B
Responsibilities
Ensure the team achieves monthly performance standards, review and document team production metrics and serve as a subject matter expert on Client Services and Spectrum Enterprise processes, policies, guidelines and procedures
Drive the enterprise request intake process from departments
Manage and complete enterprise projects, including billing migrations, billing audits, equipment swaps and general account clean-up activities
Coach and train representatives on account planning and management and presentation skills
Qualification
Required
Five years of B2B or client services management experience
Five years of telecommunications sales or client services field experience
Familiar with CLEC
Bachelor's degree in business, marketing, a related field or equivalent experience
Understanding of internet technologies
Proficient in Microsoft Office
Organizational, prioritization and English communication skills
Expert in building and managing a client services team focused on a named account list of large business clients
Ability to manage and sell advanced business solutions to enterprise-level clients
Availability to travel to and from assigned territories and company facilities
Valid driver's license
Preferred
Experience in a retention or sales environment
Telecommunications industry experience
Benefits
Comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
Company
Spectrum Business
Keep your business connected with Internet, Phone, TV and Mobile services from Spectrum Business.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Drew Henderson
Referral Partner
John Adgate
Director, Partner Channel Sales - East Coast
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