Operations Director jobs in United States
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Associa · 1 day ago

Operations Director

positionColumbus, OH
timeFull-time
remoteOnsite
seniorityDirector/Executive
money$70K/yr - $80K/yr
date7+ years exp

Associa is a leading community management company with over 225 branch offices across North America. The Community Operations Director is a senior leadership role that focuses on team performance, client satisfaction, and operational excellence within the community management department.

AccountingCommunitiesConsultingProperty ManagementReal Estate

Responsibilities

Lead, mentor, and develop Community Management staff, including coaching, training, and performance reviews
Support escalated client, service, and financial issues, partnering with internal departments as needed
Drive operational improvements and assist with branch‑level strategic planning and business initiatives
Strengthen client satisfaction and retention through proactive engagement and support
Oversee completion of client deliverables, dashboards, TownSq tasks, and AP/financial processes
Partner with HR and leadership to support recruiting, interviewing, and onboarding of CAM team members

Qualification

GAAP understandingCommunity management experienceLeadership experienceMicrosoft Office proficiencyCMCA certificationAMS certificationCustomer service abilitiesProactive managementOrganizational skills

Required

Strong leadership experience overseeing teams and driving performance
Advanced understanding of GAAP and community association financial processes
Excellent communication and customer service abilities
Expert proficiency in Microsoft Office applications
Highly organized, proactive, and able to manage multiple priorities
7–10 years of community management or operational experience
5–7 years of supervisory or management experience
Completion of CAI M100 Required

Preferred

Bachelor's degree preferred; equivalent experience considered
Community association/HOA industry experience preferred
CMCA and AMS preferred

Company

Associa

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Associa provides management and consultancy services.
dateFounded in 1979
location
Dallas, Texas, USA
people-size10001+ employees
web-link
http://www.associaonline.com

Funding

Current Stage
Late Stage
Total Funding
unknown
2008-06-11Private Equity

Leadership Team

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Michelle Johnson
SVP, Chief Information & Transformation Officer
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Debra Warren
Vice President of Learning and Development
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Recent News

GlobeNewswire
Associa Strengthens Leadership Team with Leslie Baldwin as Senior Vice President of Sales
2026-01-05
GlobeNewswire
Michelle Johnson Joins Associa as Senior Vice President and Chief Information & Transformation Officer
2025-12-22
Associa
Associa’s Erica Horndasch Receives Andrea Sorgani President’s Award at CAI‑Illinois Excellence Awards and Winter Gala
2025-12-02
Company data provided by crunchbase