Hunt Military Communities · 9 hours ago
COM Manager (Residential Turns Manager)
Norfolk, Virginia, United States
Full-time
Onsite
Mid, Senior Level
5+ years expHunt Military Communities is focused on providing quality housing solutions for military families, and they are seeking a COM Manager to oversee the Change of Occupancy Maintenance process. This role involves managing the COM department, ensuring timely and quality maintenance work, and achieving performance and financial goals.
MilitaryProperty DevelopmentReal EstateReal Estate Investment
Responsibilities
Leads and manages the HMC COM department and its functions for Change of Occupancy Maintenance to include negotiation of trade contracts, service agreements, and their quality
Develops scopes of work
Creates Purchase Orders in accordance with HMC policy
Ensures that all vendors meet HMC insurance requirements before any work is performed unless approved in accordance with HMC policy
Ensures the timely payment of HMC contractors upon completion of their work and meets HMC expectations
Schedules internal and contracted work associated with the performance of the COM
Utilizes the system of record (Yardi) software to accurately schedule and track all status, time, labor, and materials associated with the COM process
Reviews and updates any completed or planned work daily in Yardi and communicates adjusted timelines to both internal and external leaders as required
Reviews all reports to ensure that data entry information is accurate and consistent with HMC policy and alerts management of any inconsistencies
Identifies any inefficiencies in the COM process that delay timely resident move-ins or the quality of work performed by contractors or HMC employees
Understands and achieves performance and financial goals to include meeting Performance Incentive Fee Metrics associated with the Change of Occupancy Maintenance process and Customer Service
Ensures the availability of parts and materials to meet timelines
Conducts various inspections to ensure HMC standards of COM quality and timeliness are met
This position requires driving for the Company using either 1) a Company vehicle, at any frequency from Rarely to Constantly; or, 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties
Qualification
Required
High School Diploma or GED (or equivalent) Required
In the absence of a degree, directly related job experience in managing process projects, where independent judgment Required
1-3 years staff supervisory experience Required
Knowledge of the following trades/skills: electrical, HVAC, plumbing, carpentry, and general building maintenance, and 5 or more years' experience in building maintenance
Advanced degree of leadership, integrity, and management skills
Proven ability to meet deadlines, goals, and problem solve
Highly proficient, demonstrated use of property management software (Yardi)
Ability to develop comprehensive schedules that meet HMC goals and timelines, and ensure that those performing these tasks adhere to their timelines
Ability to understand and follow HMC policies involving the COM, Work Order, and Purchase Order processes
Expert in identifying performance or scheduling issues through critical thinking and the ability to resolve them
Proficient in standard office software such as MS Word, MS Excel, PowerPoint, Email programs, and internet browsers
Strong and effective oral and written communication skills
Demonstrated ability to work in a team environment with the ability to establish strong working relationships with contractors, superiors and peers
Must be detail-oriented and able to work within specified deadlines
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
Requires a detail-oriented, independent thinker who can be a part of a team and demonstrates strong attention to detail, and basic knowledge of property management activities
Reliable and dependable attendance and punctuality are essential for this position
DL NUMBER - Driver's License, Valid and in State Required
Benefits
Paid time off
Medical
Dental
Life and disability insurance
HSA/FSA accounts
Retirement
Rewards programs
Company
Hunt Military Communities
Hunt Military Communities is a real estate firm that provides housing, property maintenance & property development services to the military.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Stann
Chief Executive Officer
Recent News
Morningstar.com
2025-12-02
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