Exelon · 3 hours ago
Sr. Services Analyst (IT )- Customer Care & Billing (CC&B)
Philadelphia, PA
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $138K/yr
4+ years expExelon is leading the energy transformation and is seeking a Sr. Services Analyst to manage activities related to planning, designing, building, and maintaining IT services. The role involves managing service level agreements, enhancing engagement with business partners, and providing support for IT service portfolios or products.
Clean EnergyCommunitiesEnergy
Responsibilities
Perform, manage and appropriately document work activities relating to IT service portfolios or products in support of our business partners
Lead IT activities required to manage service level agreements
Assist others in long range portfolio planning and prioritizing work and work schedule within the confines of current year financial commitments
Assist in creation of documentation for products and services
Use best practices to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the Management Model
Maintain and enhance engagement with business and IT partners and other stakeholders
Establish positive team environment by proactively assisting and training less experienced personnel
Provide performance and development feedback as required
Maintain technical knowledge and business acumen within own discipline or function
Qualification
Required
Bachelor's degree in Computer Science or related discipline and typically 4 to 7 years experience in Information Technology or, in lieu of a degree, 6 to 9 years of relevant work experience
Proficiency with data analysis in Microsoft Excel
Experience leading small IT projects or sub-teams and knowledge of IT project management
Strong problem solving and analysis ability
Excellent communications skills (written and verbal)
Ability to work with remote project teams
Preferred
Customer Care and Billing (CC&B) knowledge and experience in the financial area of CC&B
Knowledge of Meter to Cash Flow – Especially in the Financial Area (Financial Transactions, Payments, Adjustments, and Credit/Collections)
Strong debugging and problem-solving skills
Strong Organizational and Project Management Skills
Ability to lead teams
Ability to drive in-flight work tasks to completion
SQL – Ability to write & refine queries to analyze problems
Experience working with SCRUM, Kanban, or other Agile development environments
Self-motivated and able to prioritize and manage workload and meet critical project milestones and deadlines
Excellent interpersonal, communication, negotiation, and collaboration skills
Benefits
Annual Bonus for eligible positions: 15%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more
Company
Exelon
Exelon Corporation is a utility services holding company that provides services for energy generation businesses in the United States.
10001+ employees
H1B Sponsorship
Exelon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (7)
2023 (5)
2022 (6)
2021 (4)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$900M2025-12-01Post Ipo Debt· $900M
2019-09-25IPO
Leadership Team
Calvin Butler
President and Chief Executive Officer
M. Bridget Reidy
Executive Vice President and Chief Operating Officer of Exelon
Recent News
2026-01-09
2025-12-24
Company data provided by crunchbase