Arena · 15 hours ago
Mixed Methods Researcher
United States
Full-time
Remote
Senior Level
$162K/yr - $196K/yr
5+ years expActBlue is a nonprofit organization dedicated to creating cutting-edge technology that fuels Democratic victories and enables progressive causes to thrive. The Senior Mixed-Methods Researcher will lead end-to-end studies that combine qualitative and quantitative methods to enhance user experience and inform product strategy.
Higher Education
No H1B
Responsibilities
Lead discovery, evaluative, and longitudinal research using both qualitative and quantitative methods
Design and execute studies that connect behavioral metrics (clicks, conversion, task success) with attitudinal data (interviews, surveys, message testing)
Build and maintain a UX benchmarking program to track product usability and satisfaction over time
Collaborate with the Market Research Manager on segmentation and brand health studies to ensure consistency between UX and market insights
Experience designing or interpreting experience metrics such as NPS, CSAT, and Customer Effort Score (CES)
Partner with Design, Product, and Engineering to align research priorities with roadmap goals
Translate insights into clear, actionable recommendations that influence design and product strategy
Bring user perspective into early decision-making — ensuring findings inform direction, not just validation
Collaborate with Data Science and Analytics teams to integrate qualitative insights with platform metrics
Conduct research directly and manage external partners or vendors when scale or specialization is needed
Own ongoing competitive intelligence: tracking peer product updates, pricing, and UX approaches
Support the creation of shared dashboards or reports that highlight patterns in user sentiment and performance
Contribute to the synthesis of quarterly insights, connecting UX learnings to broader organizational themes
Act as a thought partner to senior stakeholders, framing research implications in business terms
Mentor and coach early-career researchers or designers in applying mixed-method techniques
Champion equitable, ethical, and inclusive research practices that reflect ActBlue’s values
Qualification
Required
5–7 years of experience conducting end-to-end UX or mixed-methods research in product-led organizations
Proven ability to blend qualitative and quantitative methods (e.g., usability studies, surveys, experiments, and analytics synthesis)
Comfort interpreting behavioral data and translating it into user and business insights
Experience building or running UX benchmarks or longitudinal tracking programs
Skill at aligning with cross-functional partners and translating findings into actionable strategy
Experience managing external research vendors or panels, ensuring deliverables meet methodological and quality standards
Proficiency with survey and data collection tools (e.g., Qualtrics, QuestionPro, Typeform, or similar)
Strong moderation skills for remote and in-person interviews, usability tests, and group discussions
Ability to manage multiple complex projects with minimal supervision
Strong communication and storytelling skills — able to make research compelling to technical and non-technical audiences
Commitment to inclusive, ethical, and accessible research practices
Passion for mission-driven work and a curiosity about the dynamics of fundraising, civic engagement, and digital behavior
Benefits
Flexible work schedules and an unlimited time-off policy
Fully paid and trans-inclusive health, dental, and vision insurance for employees and their families; plus fully-paid health reimbursement arrangement to use for out-of-pocket expenses and fully-paid short- and long-term disability
Fully paid basic and AD&D life insurance and a voluntary supplemental life insurance option
Dependent and health care flexible spending account options
Employee Assistance Program (EAP) benefits for employees
Automatic 2% Employer-paid 401K contribution, plus up to an additional 6% match on employee contributions
A minimum of three months paid medical, family and parental leave (for all new parents, adoptions included)
Commuter or home-office benefits, including a $1,000 home-office setup allowance for all new full-time remote employees
Additional perks including quarterly snack deliveries and digital subscriptions to the Boston Globe & New York Times
Company
Arena
Arena brings together, trains, and supports the next generation of candidates and campaign workers.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Michael Simon
Co-Founder
Debra Cohen
Partner and Digital Director
Recent News
Globe Newswire
2022-12-10
2022-11-13
2022-10-24
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