Seronda Network · 2 days ago
Customer Support Agent (Travel)
Los Angeles, CA
Full-time
Onsite
New Grad, Entry Level
$23/hr - $30/hrIdeaboxpro is a forward-thinking marketing agency located in Los Angeles, specializing in innovative marketing strategies. They are seeking a dedicated and personable Customer Support Agent (Travel) to assist customers with their travel plans, ensuring a seamless and enjoyable experience through accurate information and prompt support.
Events Services
Responsibilities
Provide exceptional customer service and support to travelers via phone, email, and chat
Assist customers with flight bookings, changes, cancellations, and inquiries regarding travel itineraries
Resolve customer complaints and issues effectively and efficiently
Educate customers about travel policies, procedures, and available services
Document customer interactions and feedback in the customer relationship management (CRM) system
Collaborate with internal teams to address complex customer concerns and improve service delivery
Qualification
Required
High school diploma or equivalent
Excellent verbal and written communication skills
Strong problem-solving abilities and a customer-focused mindset
Ability to work in a fast-paced environment and handle multiple inquiries simultaneously
Familiarity with booking systems and customer relationship management (CRM) tools
Preferred
A degree in hospitality or related field is a plus
Proven experience in customer service or support, preferably in the travel industry
Benefits
Health, dental, and vision insurance.
Paid time off and holidays.
Opportunities for professional growth and development.
A collaborative and supportive team culture.
Company
Seronda Network
We provide services which make our clients visible, give them presence, and brand awareness, increase their reputation through word of mouth, and improve their image by working closely with target audiences that deliver the product or service directly to the end user.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase