Community Health Partnership of Illinois (CHP) · 2 hours ago
Vice President of Operations
Chicago, IL
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expCommunity Health Partnership of Illinois (CHP) is a private not-for-profit organization dedicated to serving its communities with primary preventative medical, dental, and behavioral health services. The Vice President of Operations will supervise the Customer Services Program, oversee the Development Department, and collaborate with the CEO and leadership team to implement new clinical and business programs while ensuring operational efficiency and compliance.
Government Administration
Responsibilities
Lead a partnership with the CEO, Executive and Leadership Team, clinical staff to design and fulfill annual patient access goals
Serves as the Risk Manager for the organization and implements a risk management patient safety plan in compliance with all HRSA requirements including FTCA
Oversees the Claims Management of the organization
Provides guidance and oversight of the risk management efforts conducted by all members of the organization
Collaborate with the VP of Finance and other Executives on designing strategies and tactics for growth and success across all areas of CHP
Monitor patient access and patient experience results and consistently report progress to the CEO; participate in the Board and Board Committees meeting, as requested
Collaborate internally to develop budgets, monitor, and forecast revenue and expenses, and drive financial results in collaboration with the CEO and the VP of Finance
Manage and empower operations team and community partners in designing and fulfilling their goals that drive the organization’s mission
Work closely and collaboratively with the CEO, Medical, Dental and Behavioral Health Director to build and empower the organizational capacity, capability, consistency, and confidence in clinical and in the generation of new ideas that increase revenue and fiscal longevity
Analytical, skilled in interpreting health and operations data, regulations and applying them in new protocols, with a keen eye on operational efficiencies with respect to patient records, budgets, and other clinical protocols. Provider scheduling, operational hours etc
Compassionate, sympathetic, and ethical in their leadership
Establishes and maintains collaborative working relationships with employees, physicians, customers, and multiple healthcare system executive partners
Supervise the Operations Managers with efforts to drive patient access
Supervise the Development Director
Leads and supervise the organization Risk Management initiatives inclusive of the annual FTCA and UDS reporting initiatives to the Federal Government
Oversee grant reporting and timely submission
Leads the growth strategies across the organization that includes increased patient access and the quality of services provided to patients
Oversee the clinical scheduling process for opportunities and economies of scale while preventing waste
Monitors in collaboration with Finance, Medical and Dental Directors the annual progress toward strategic organization SMART goals
Collaborate with the CEO on setting departmental targets to meet HRSA and other organizational goals
Ensure, in collaboration with key Executive and Leadership Team members on new clinical and administrative programs and ensure implementation is efficiently accomplished in support of overall organization success
Ensure the organization has in place an effective recruitment and onboard program
Collaborate with the IT department to ensure staff at all levels have the need innovation and equipment necessary to be successful at their task
Create and manage a communication plan that keeps all staff informed with the appropriate types of communication on a periodic basis
Participates in the budget process to ensure departments operate within approved budgets
Successfully integrate new growth opportunities into the company and its operations- ensuing that new programs and initiatives are fully implemented and monitor the success thereof
Participate in developing and implementing contracts with payors, providers, healthcare systems, and vendors
Maintain excellent relationships with key community partners. Identify new partnership opportunities for the appropriate approvals
Work with CHP physicians to build relationships, monitor performance, improve processes and solve problems
Work with department heads to enhance existing services, develop new service lines, and manage expenses
Ensure assigned areas of responsibility comply with the company’s Compliance Program. Collaborate with the compliance officer as needed
Provides leadership and guidance to operational areas
Oversee the maintenance of organizational and department administrative Policies and Procedures manual
Arrange and coordinate with Clinical and Human Resources for in-service training and the adherence thereof for all staff
Coordinate and consult with other FQHCs in the community to build relationships, gain knowledge and support internal needs
Maintain and report annually on departments quality assurance and quality improvement initiatives
Submit Monthly report to CEO on a timely basis on accountable areas
Support planned fundraising events at CHP
Always demonstrate professional conduct
Support the departments QA/QI Initiatives
Perform other related duties as requested
Personally, attends events include tabling events, presenting to other agencies, conducting training as needed to key stakeholders, sharing the CHP stories and more
Take initiative, reason logically, be creative in developing and introducing new ideas
Adhere to CHP’s time and effort and time reporting requirements as per CHP policy and procedures in compliance with time and attendance
Adhere to CHP’s technology guidelines as well as legal and regulatory standards
Adhere to CHP’s Code of Conduct
Practice AIDET compliance
Actively participate in weekly meetings with supervisor and reflective supervision
Attend all mandatory meetings including all-staff meetings, team meetings and others as requested by the supervisor
Qualification
Required
Minimum of 5 years of progressive leadership experience in healthcare
Knowledge of fiscal planning, analysis, and management principles
Ability to work in a fast-moving (and sometimes ambiguous) environment, while managing toward clarity and solutions
Knowledge of health care management principles and practices, enough to direct operations within a health care organization
Ability to communicate effectively to a variety of audiences in small and large group settings
Ability to exercise a high degree of initiative, sound judgement, discretion, and decision-making skills
Ability to solve management issues and direct numerous and varied operations simultaneously
Ability to set and maintain high standards of performance, hold people accountable for achieving deliverable metrics, encourage team participation, and motivate others through a shared vision
Knowledge of human resource management practices
Knowledge of related regulatory and compliance requirements
Possesses and maintains a current knowledge of healthcare industry operations and trends
Valid Driver's license and automobile insurance
Annual OSHA/HIPPA training in accordance with the CHP OSHA/HIPPA manual
Demonstrated experience in building and maintaining relationships with partners, referral sources, local governments, funding sources, families, and local communities
Excellent verbal and written communication skills
Excellent interpersonal skills
Excellent analytical and organizational skills
Excellent management abilities
Unquestioned personal and professional integrity
Innovative and analytic problem-solving abilities
A dedicated work ethic
Excellent computer skills
An appreciation for the needs of Illinois's rural community and the importance of the social service work performed by CHP
Able to work in a team environment and has the courage to communicate openly and honestly
Possess a growth mindset: the willingness to be coached and to develop to increase effectiveness, collaboration, and produce results
Technologically savvy and knowledgeable including, but not limited to, Microsoft Office Suite, etc
Knowledge of the local/state/national nonprofit, rural, urban environmental needs and advocacy
Identify the right stakeholder for key organizational initiatives
Skilled communicator and relationship-focused leader with an understanding and commitment to CHP's mission and with the interpersonal skills to constantly supervise diverse staff members
Managerial, team building, critical thinking, and decision-making skills are a must
Preferred
MBA, MHA or similar degree from an accredited university is preferred
Bilingual (English/Spanish) a plus
Company
Community Health Partnership of Illinois (CHP)
Community Health Partnership of Illinois (CHP) is a Federally Qualified Health Center (FQHC) whose mission is to build and deliver quality, culturally responsive healthcare to our patients, caregivers and the communities we serve.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase