Fairway Lawns and Command Pest Control · 12 hours ago
Business Systems – System & Merge Support
United States
Full-time
Remote
Mid Level
$70K/yr - $80K/yrFairway Corp is a leading provider of residential exterior home services and part of the Morgan Stanley Capital Partners portfolio. They are seeking a Business Systems & Merge Support Specialist to assist in operational support and post-go-live stabilization efforts, ensuring smooth transitions after data merges and maintaining regional business processes.
Consumer Services
Responsibilities
Provide pre- and post-go-live support for acquisitions, data merges, and system rollouts to ensure platform stability, data integrity, and user confidence
Support post-merge validation, cleanup, and stabilization, including migrated data review, access verification, and resolution of setup discrepancies
Manage and maintain ServiceTitan configurations, workflows under the direction of the ServiceTitan Lead, ensuring consistency, version control, and data accuracy
Assist in testing, deployment, and adoption of new ServiceTitan features, updates, and enhancements
Support training content development and documentation, partnering with the Technical Trainer to maintain up-to-date learning libraries and process documentation
Provide user support and troubleshooting, logging and resolving system issues in coordination with platform leads, IT, and the Business Systems team
Identify recurring user challenges and collaborate with platform leads to improve workflows, efficiency, and standardization across regions
Collect and incorporate user feedback post-go-live to continuously improve system adoption, training effectiveness, and processes
Support onsite training and stabilization efforts, including travel as needed
Qualification
Required
Hands-on experience with ServiceTitan system administration, including configurations, workflows, and post-go-live stabilization
Strong working knowledge of RealGreen; familiarity with Sentricon, Mobile Live, and RealGreen Scheduler
Experience supporting data merges, acquisitions, and multi-location implementations
Proven ability to deliver effective system training and technical communication to operational and field teams onsite after data mergers
Strong analytical, troubleshooting, and problem-solving skills
Excellent attention to detail with documentation accuracy and process discipline
Familiarity with CRM/ERP workflows and field service operations
Strong time management and multitasking skills in fast-paced environments
Customer-service mindset with clear, professional communication skills
Commitment to continuous learning, collaboration, and process improvement
Willingness and flexibility to travel for onsite support and training as needed
Company
Fairway Lawns and Command Pest Control
Established in 1979, Fairway Lawns and Command Pest Control consists of 15 locations in the Southeastern and Central United States.
Founded in 1979
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Amber Easterly
Human Resources Business Partner
Company data provided by crunchbase