SAFE Credit Union · 6 hours ago
Microsoft Solutions Engineer
Folsom, California
Full-time
Hybrid
Entry, Mid Level
$115K/yr - $130K/yr
2+ years expSAFE Credit Union is dedicated to providing comprehensive support and development opportunities for its workforce. The Microsoft Solutions Engineer will engage with internal customers and IT partners to support, configure, and maintain Microsoft solutions, ensuring user adoption and continuous improvement of these tools.
Financial Services
Responsibilities
Provide exceptional service to internal customers, including end user training and support
Accurately document all work performed through a ticketing system, including details and outcomes
Oversee requirements gathering, consulting, project planning, design, build, and testing of new and existing Microsoft solutions to meet business needs that support overall business strategies
Ensure accurate and timely resolution of all assigned issues; escalate product bugs or unresolvable cases if necessary; notice trends and report recurring problems
Monitor, configure, maintain, integrate, and drive user adoption of the following Microsoft solutions: Microsoft 365: Outlook, Word, Excel, PowerPoint, OneNote, Yammer, Microsoft Teams Suite: Teams, Planner, Stream, Forms, Viva, Power BI Pro, SharePoint: On-premises and online, and third-party tools (e.g., web parts, workflow engines, and content migrators), OneDrive, Power Automate and PowerApps, Web calls to other enterprise applications (e.g.CRM and ITSM)
Design, configure, and maintain business process workflows
Generate and maintain MS solutions operating procedures and dataflow diagrams
Interact with vendor(s) for system and application upgrades and problem resolution
Assist with vendor analysis, approval, and implementation
Develop design documentation, project plans and test procedures for the installation and upgrade of hardware and software
Support data retention policy by managing retention configurations and backups
Maintain basic to intermediate architectural awareness of application layers (UI, shared core services, external interfaces, data services, etc.)
Evaluate and recommend new and emerging technology
Ability and willingness to work off-hours and to be on call for emergencies
Complete other duties, as assigned
Qualification
Required
Graduate degree and one year of related experience; or undergraduate degree and two years of related experience; or four or more years of related experience
Strong working knowledge of Microsoft 365 enterprise productivity and collaboration solutions and common third-party application integrations
Excellent organization, customer service, relationship management, self-motivation, planning, interpersonal, problem-solving, and verbal/written communication skills
Ability to manage multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment
Ability to manage workload across many projects
Ability to work well under pressure while maintaining a high level of attention to detail
Commitment to meet or exceed individual and team SLAs and KPIs
Excellent communication skills (verbal, written, listening skills, and empathy)
Ability to interpret a variety of instructions furnished in written, oral, or schedule form
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability and willingness to work off-hours and to be on call for emergencies
Preferred
Holding one or more of the following certifications is preferred: Microsoft 365, Microsoft SharePoint
Benefits
Full medical, vision, dental, 401k matching, HSA, and FSA
Professional Development Opportunities
Recognition and Appreciation
Flexible Work Arrangements
Positive Company Culture
Career Growth
Work-Life Balance
Employee Empowerment
Space of Belonging: ERGs, YOUnity Council and a focus around diversity, equity inclusion and belonging
Wellness Programs
Strong Leadership
Sense of Purpose
Company
SAFE Credit Union
SAFE Credit Union provides credit cards, mortgages, commercial lending, auto loans, investing & retirement planning, checking & banking.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-11-18Acquired
Leadership Team
Michael McCarthy
Chief Technology Officer
Alexis Fitzpatrick
EVP, Chief Finance Officer
Recent News
2025-11-21
PR Newswire
2025-11-18
Seattle TechFlash
2025-11-10
Company data provided by crunchbase