Brewer Science · 1 day ago
Customer Service Specialist I or II
Rolla, MO
Full-time
Onsite
Entry, Mid Level
2+ years expBrewer Science, Inc. is a major innovator of high-technology solutions for the semiconductor / microelectronics markets. They are currently seeking a purpose-driven candidate to fill an open position as a Customer Service Specialist I or II, focusing on providing tactical and strategic support to customers and internal teams to achieve effective customer service and sales support outcomes.
ElectronicsHardwareManufacturing
Responsibilities
Respond professionally to customer requests via phone, email, and other channels, ensuring timely and courteous service
Provide global support for remote personnel and internal groups, including handling customer notifications of changes, complaints, and audits
Support new customer on-boarding by setting up accurate data in internal systems
Support and contribute to sales activities as needed to enhance overall customer service and satisfaction
Implement and support initiatives aimed at improving customer satisfaction and perception through process optimization
Communicate changes and updates to customers effectively, ensuring they are informed of relevant modifications and control measures
Review and ensure compliance with customer specifications, tracking adherence to requirements, and addressing any discrepancies
Track customer satisfaction using scorecards, identify areas for improvement, and implement necessary changes
Maintain detailed records of customer interactions, orders, and issue resolutions to support effective customer relationship management
Advocate for a customer-first culture, promoting customer service programs, and collaborating with relevant departments to address and resolve product or service issues
Qualification
Required
High school diploma or equivalent and 2+ years customer service experience or an equivalent combination of education and experience
Benefits
Medical, dental, vision, life, long- and short-term disability, identity theft protection, and pet insurance
Paid leave, including community service leave, wellness breaks, and other special leave
Employee stock ownership, 401k, and bonus plans
Educational assistance & employee assistance program
Company
Brewer Science
Brewer Science is a developer and manufacturer of semiconductors and microelectronic devices.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Srikanth Kommu
co-CEO
Recent News
Springfield Business Journal
2026-01-13
2025-06-30
Company data provided by crunchbase