Clarion · 6 hours ago
Customer Success Manager
New York, NY
Full-time
Onsite
Entry, Mid Level
$125K/yr - $175K/yr
2+ years expClarion is a healthcare technology company focused on improving patient access to care through AI solutions. The Customer Success Manager will serve as the primary contact for customers post-launch, ensuring satisfaction and driving adoption while managing relationships and identifying growth opportunities.
Hospital & Health Care
Responsibilities
Serve as the primary point of contact for customers after go-live. Build deep relationships with key stakeholders to drive adoption and satisfaction
Take accountability for NRR across your book of business. Build strategic roadmaps, identify expansion opportunities, and recognize new use cases
Act as the first line of response for customer questions, bugs, and operational issues. Diagnose problems, provide immediate guidance, and escalate technical matters to Forward Deployed Engineers when needed
Lead weekly syncs and quarterly reviews, ensuring seamless communication flow between customers and internal teams
Track usage patterns with metrics dashboards, identify at-risk accounts, and proactively intervene to maximize account value
Qualification
Required
2+ years in a customer-facing role managing post-sales relationships for technical products in healthcare, ideally in B2B SaaS
Proven track record owning revenue metrics (NRR, retention, expansion) and identifying upsell and cross-sell opportunities
Comfortable leading meetings with key stakeholders, building trust with senior decision-makers, and translating technical concepts into business value
Able to triage technical issues, understand system architecture at a high level, and communicate effectively with both engineers and non-technical customers
Strong project management instincts with attention to detail. You naturally build systems, document processes, and keep multiple workstreams organized without dropping the ball
Benefits
Direct mentorship: Work closely with our founding team and experienced leaders who will invest in your professional development.
Meaningful equity: Early employee stock options with significant ownership potential.
Comprehensive benefits: 100% covered healthcare, flexible time off, commuter benefits, weekly team lunches.
Team culture: Quarterly retreats and monthly team events that build genuine connections in our close-knit NYC team.
Impact at scale: Work that builds the infrastructure to help millions of patients access care.
Company
Clarion
At Clarion, we’re building the AI communication layer for healthcare, enabling every clinic to streamline operations and making it effortless for patients to access and receive care.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Jeffrey Lamothe
CTO, Co-Founder
Ryan Gallagher, MD
Co-Founder
Company data provided by crunchbase