MVP Sports Clubs · 1 day ago
Member Services Team Member
Rockford, MI
Part-time
Onsite
New Grad, Entry Level
0+ years expMVP Sports Clubs is a sports facility management company with a focus on promoting health and wellness in the community. The Member Services Team Member is responsible for providing exceptional customer service to members and guests, assisting with their inquiries and ensuring a welcoming environment.
FitnessHealth CareWellness
Responsibilities
Greet members, guests, and staff at the Service Desk. Check all members and guests into the facility making sure appropriate forms and waivers are filled out when necessary
Assist members and guests with reservations, registering for our programs, account billing questions, comments, and concerns as appropriate
Provide superior customer service in a timely, professional, and courteous manner
Develop and maintain a complete working knowledge of the entire operation; keep current on all programming, events, and functions at the facility
Ensure telecommunication procedures are carried out in a professional and timely fashion
Perform any point-of-sale procedures with CSI Software. Responsible for contents of cash drawer during a specified shift
Communicate members’ concerns, comments, and questions to the appropriate Manager
Execute all job functions at an exceptional level while adhering to areas of accountability
Maintain familiarity with merchandise lines and can explain products to customers and members
Retain knowledge of product and departmental policies regarding returns and other customer service issues and can explain to customer
Perform duties ranging from lifting, stocking, reaching, climbing, and organizing stock
Uphold a constant clean towel supply by washing, drying, and folding towels as needed
Assist with member laundry, by following the member laundry procedures
Keep cleaning products safe and usable by utilizing safe and proper mixing techniques per labeling instructions
Maintain building interior and exterior by removing trash, picking up papers, emptying containers, transporting materials to disposal area, recycling materials as necessary, and assisting with the cleaning schedule by following consistent cleaning practices as outlined
Attend and participate in regular Service Game training sessions as directed by the supervisor
Maintain a neat and professional personal appearance, by wearing the MVP Sports Clubs uniform (see uniform matrix) and name badge
Qualification
Required
High school diploma or equivalent or relevant work experience
First Aid/CPR Training. In the event a team member is hired without CPR or First certifications, they will be required to attend MVP Sports Clubs in-house training to obtain this
Minimum 6 months prior customer service experience in high-volume service industry
Excellent verbal and personal communication skills
Excellent organizational skills
Ability to handle multiple tasks and functions effectively and efficiently
Must be able to work weekends, and holidays when needed
Ability to stand 95% of the shift and lift weighted objects up to 40 lbs
Physical Requirements: Bend, stoop, crouch, climb, stand, sit and turn/pivot; Lift/lower, push, pull and carry up to 40 lbs; perform office tasks using simple hand grasping, fine hand manipulation, and reach-associated with assigned tasks such as paperwork, typing, and/or word processing, filing, calculating and use of telephone; See, hear, and speak with sufficient capability to perform assigned tasks and maintain proper job safety conditions
Benefits
Complimentary club membership access for team member, spouse and dependent(s)
401k participation available after completing 6 months of service (must be 18 years of age)
Access to Work-Space (must be 18 years of age)
CPR trainings
Complimentary use of Kid's Stuff (up to 2 hours per day)
Discounts on select programming, retail and food + beverage
Access to amazing health, dental, vision, and life insurance plans
Long-term & short-term disability
A generous personal time off policy
Paid maternity and paternity leave
Company
MVP Sports Clubs
MVP Sports Clubs is a sports and health facility management and development firm that offers wellness and fitness services
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Chuck Osterink
President
Company data provided by crunchbase