Hilliary · 9 hours ago
Customer Service Representative I
Choctaw, OK 73020
Full-time
Onsite
Entry Level
1+ years expHilliary Communications is looking for an in-house customer service representative to join us at our Choctaw, OK location. The role involves assisting customers, handling payments, collaborating with colleagues, and scheduling installations while maintaining professionalism and friendliness.
InternetTelecommunications
Responsibilities
Represent the Brand: Serve as the face and voice of Hilliary, consistently delivering professionalism and friendliness
Assist Customers: Provide exceptional support within your role and ensure every interaction leaves a smile
Handle Payments: Process cash and credit transactions accurately, maintain balanced cash drawers, and manage equipment returns with care
Collaborate & Communicate: Work closely with colleagues, escalate inquiries to customer service when needed, and keep everyone in the loop
Scheduling Installs: Follow technician schedules and create appointments for new and existing customers throughout Oklahoma and Texas
Follow Policies: Adhere to all company guidelines, including security and cash handling procedures
Bring Your Best Self: Exhibit a growth mindset, positive attitude, and friendly demeanor in every interaction
Qualification
Required
High School Diploma or equivalent
1+ years of customer service experience
Excellent communication and interpersonal skills
Ability to troubleshoot and resolve customer issues
Proficiency in basic computer skills
Ability to work independently and as part of a team
Preferred
Experience with software testing
Company
Hilliary
Hilliary is an innovative provider of ultra-fast broadband, digital cable TV, and telephone services to residential and business customers across Oklahoma.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dustin Hilliary
Co-Chief Executive Officer
Adam Cavazos
Chief Technology Officer
Recent News
Company data provided by crunchbase