NEOGOV · 5 hours ago
Field Operations Manager
Water Department Marietta, GA
Full-time
Onsite
Mid, Senior Level
$64K/yr - $85K/yr
7+ years expNEOGOV is a company focused on enhancing public sector operations. The Field Operations Manager will oversee the operations and staff involved in reading, repairing, and maintaining water meters, ensuring effective field work activities and customer service management.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Supervises, directs, and evaluates assigned staff, processing employee concerns and problems, directing work, counseling, disciplining, and completing employee performance appraisals
Coordinates work activities for field operations, including meter turn on and off, meter maintenance, and related contracted services: prioritizes work activities in order to meet objectives; ensures subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex and problem situations and provide technical expertise; and provides progress and activity reports to supervisor as requested
Receives and responds to escalated and/or complex inquiries, concerns and complaints from customers: investigates and resolves customer complaints; and determines validity and corrective action to be implemented
Manages the pre-billing and post-billing process: reviews the daily meter reading reports; reviews and approves billing files
Administers related contracted services: assists with preparation and review of contracts and extensions; and reviews and approves contracted work to ensure compliance with contract specifications
Assists in the development and implementation of the field operations budget: monitors expenditures and revenues to ensure compliance with approved budget; approves expenditures; and maintains related documentation
Performs other related duties as assigned
Qualification
Required
Associate's Degree in Business or Public Administration, or related field required
Seven years of progressively responsible experience in water utility field operations, to include lead or supervisory experience
Must possess and maintain a valid Driver's License
Preferred
Experience using UMAX, our customer and service order management system
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase