NEOGOV · 7 hours ago
Temporary Customer Service Representative
Glendale, AZ
Full-time
Onsite
Entry Level
$21.56/hr - $32.34/hr
2+ years expNEOGOV, representing the City of Glendale, is seeking a Temporary Customer Service Representative to assist utility billing and sales tax customers in a high-volume environment. The role involves providing customer service, resolving inquiries, processing applications, and managing utility accounts.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides customer information, responds and resolves difficult and sensitive inquiries and concerns from citizens and other agencies regarding charges, delinquencies, refunds and services for water, sewer and sanitation services both on the phones and all walk-in customers; responds verbally or in writing to complaints relating to billing policies and procedures
Handles new customer accounts by accepting applications for utility services and sales tax and/or business licenses; reviews applications for accuracy and completeness; processes new accounts and updates the system
Analyzes and educates customers in the areas of sales tax, water consumption, sewer calculations and troubleshoots high usage complaints
Analyzes customer account information for payment options, payment arrangements on delinquent utility accounts
Accepts and processes utility payments over the phone and utility, sales tax and miscellaneous receipts in person
Open and closes utility accounts and prepares appropriate work orders for the Field Customer Service department
Researches municipal billing or sales tax databases to obtain account information for billing discrepancies, proper payment posting or determining action to be taken on delinquent accounts and submits required miscellaneous, financial adjustments
Reviews and inputs business license applications and statement of accounts which include a high volume of data entry
Provides taxpayer information to audit staff for possible audit leads
Receives deposits, counts and verifies totals, enters into iNovah cash receipts system, prepares treasurers receipts and prepares deposits for various city accounts; posts cash receipts from internal and external sources into iNovah cash receipts system
Balances cash drawer; prepares and reconciles daily deposits, cash and fund-department-account entry; prepares deposit for armored car transport; may also include processing waste disposal transactions, processing and scanning utility billing and sales tax remittances and batch balancing
May assist with training of new employees, and cross trains in equivalent areas of the department
Regular and predictable on-site attendance required
Performs other related duties as assigned
Qualification
Required
Two years of customer service experience involving financial transactions including face-to-face customer contact and working in a high volume call center
Knowledge of City licensing ordinances, City and State tax codes
Knowledge of general business operation, accounting and municipal billing systems
Knowledge of customer service principles
Knowledge of relational data base systems
Knowledge of use of personal computers and various software applications
Knowledge of modern office practices, procedures and equipment
Ability to interpret and apply codes statutes and policies and procedures
Ability to effectively communicate verbally and in writing
Ability to influence, negotiate and defuse difficult situations
Ability to use tact and discretion when dealing with the public
Ability to establish and maintain effective working relationships with businesses, City staff and the public
Ability to exercise judgment in prioritizing and processing payment transactions
Ability to prepare and maintain complete and accurate financial records and files
Ability to make mathematics calculations with speed and accuracy
Ability to follow oral and written instructions and standing procedures
Benefits
Temporary Personnel is entitled to participate in medical insurance only that become effective the 1st of the month following 30 days of employment.
Sick leave accrues at 2.72 hours per pay period (70.72 hours per year).
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase