Junior IT Support jobs in United States
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Engageware · 7 hours ago

Junior IT Support

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

Engageware is seeking a Junior IT Support to join their small IT team supporting a cloud-based Microsoft 365 environment. The role involves handling Tier 1 and Tier 2 tickets, assisting with onboarding and offboarding, and ensuring systems remain secure and compliant.

BankingCustomer ServiceSchedulingSoftware
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H1B Sponsor Likelynote

Responsibilities

Proactively monitor systems and devices for issues before they impact employees
Act as the first point of contact for IT support requests via ticketing system or chat
Troubleshoot and resolve Tier 1 and Tier 2 issues for macOS and Windows devices
Perform account setup, password resets, MFA troubleshooting, and license assignment in Microsoft 365
Assist with onboarding and offboarding processes, including account creation, device setup, and permissions
Use Intune and Addigy to enroll devices, verify compliance, and initiate wipes when necessary
Maintain the device inventory and ensure equipment is properly labeled and tracked
Coordinate with employees to ensure devices meet compliance standards (encryption, OS updates, antivirus)
Document common support issues and suggest improvements to make everyday IT processes more efficient
Collaborate with senior IT staff to resolve complex or escalated issues
Contribute to IT projects and process improvements as part of ongoing team initiatives

Qualification

Microsoft 365MacOSWindowsDevice management toolsEndpoint security basicsTroubleshooting skillsCustomer-service mindsetFluency in EnglishFluency in SpanishCommunication skills

Required

1–2 years of experience in IT support, helpdesk, or a similar technical role
Experience supporting Microsoft 365 and standard productivity tools (Teams, OneDrive, Outlook)
Interest in developing deeper expertise in device management or automation
Comfortable working with macOS and Windows 10/11 systems
Familiarity with or exposure to device management tools (e.g., Intune, Addigy) for basic operational tasks
Understanding of endpoint security basics (encryption, antivirus, updates)
Strong troubleshooting and communication skills, with a customer-service mindset
Ability to work independently and manage priorities in a remote, distributed team
Fluency in English and Spanish to support our global employee base

Preferred

Experience with ticketing systems
Interest in learning scripting or automation (e.g., PowerShell, Python)
Familiarity with SaaS administration basics (assigning access, managing groups, resetting permissions)

Company

Engageware

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Engageware is the most used AI-powered customer engagement platform for regulated industries, trusted by 25% of the top 50 banks and 20% of the top 20 telecom providers in the Americas.
dateFounded in 2000
location
Tewksbury, Massachusetts, USA
people-size201-500 employees
web-link
https://www.talentsync-ai.com

H1B Sponsorship

Engageware has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (4)
2020 (1)

Funding

Current Stage
Growth Stage
Total Funding
unknown
2020-05-12Acquired

Leadership Team

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Cindy Crowley
Vice President Finance and Administration
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Tyler Dannat
Business Development Manager
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Recent News

globallegalchronicle.com
Aivo’s Acquisition of Engageware
2023-09-04
PE HUB
Clearhaven-backed Engageware picks up AI tech firm Aivo
2023-08-24
FinSMES
Engageware Acquires Aivo
2023-08-24
Company data provided by crunchbase