City of Goodyear Economic Development · 3 hours ago
Information Technology Technician
Goodyear, AZ
Full-time
Onsite
Entry Level
$28.35/hr - $42.09/hr
1+ years expThe City of Goodyear is dedicated to building and maintaining a highly engaged workforce. They are seeking an Information Technology Technician to provide second level technical helpdesk support for IT systems, applications, and services, while assisting with the deployment, installation, maintenance, and repair of hardware and software.
Government Administration
Responsibilities
Installs, repairs, and provides assistance with computer systems by replacing network devices and computer components, diagnosing hardware and software problems, installing and upgrading hardware and software, and providing support and training to end users
Works cooperatively with customers to resolve customer service issues or find creative solutions to customer needs
Actively and continuously learns new technology and processes related to the field
Researches as needed to resolve complex problems, or find solutions that are not documented or known
Provides recommendations to the department on technology or process improvement opportunities
Performs administrative duties by taking inventory of hardware and software, researching and purchasing computer equipment, activating mobile devices, entering and tracking information in the work systems (including but not limited to CMDB, asset database, helpdesk), and preparing reports
Creates or updates documentation of systems or processes as required
Performs administrative duties related to creating and maintaining accounts on the network, within the e-mail system, remote access system, and storing and retrieving electronic data
Provides application and administration of applicable systems as assigned
Assists with developing system images and performs computer staging either manually, or using automated deployment tools
Provides a high level of customer support and works cooperatively with customers to resolve technical service issues
Answers help desk calls and walk-ins
Works cooperatively with outside vendors or service providers to resolve problems, improve service, and research new technology
Plans, directs, and evaluates the work of vendors
Performs a lead role in the management of selected projects such as automated patch management, mobile and wireless systems, creation and management of the automated imaging and deployment systems
Provides guidance and mentoring on technical processes and procedures
Qualification
Required
Knowledge of a specific vocational, administrative, or technical nature that may be obtained with six-months/one year of advanced study or training past the high school equivalency
Minimum one year of experience in a related field
Valid Driver's License
Ability to acquire the ITIL Foundation Certification within their first 12 months of hire
Ability to read technical software and hardware manuals and reference materials, instruction and installation user guides, general correspondence, memorandums, letters, and e-mail
Ability to perform general math calculations such as addition, subtraction, multiplication, and division
Ability to write progress reports, training manuals, and interoffice correspondences which may include letters, memorandums or email
Advanced skills and knowledge in approaches and systems, which affect the design and implementation of major programs, solutions for highly complex issues, and/or processes organization-wide
Moderate interpersonal/human relations skills for interactions that may involve support of controversial positions or negotiation of sensitive issues
Preferred
Familiarity with Office 365
A+, Network+, or a related IT degree
Benefits
Vacation Leave: 14 days per year, increasing with longevity. Goodyear offers an enhanced vacation benefit of recognizing total years of service under all Arizona public retirement systems for accruing vacation.
Sick Leave: 12 days per year
Holidays: 12 paid holidays per year, including one floating holiday the first full pay period of January
Flexible Holiday: 24 hours per calendar year (prorated based on hire date)
Health Insurance: Three health plans available to select from at a group rate
Dental Insurance: Two dental plans available to select from at a group rate
Vision Insurance: Available at a group rate
Flexible Spending Accounts: Health Care and Dependent Care accounts available
Short Term Disability Insurance: City-paid coverage
Cancer Benefit: City-paid coverage
Life Insurance: City-paid insurance valued at twice the annual salary ($400,000 maximum); additional life insurance for self and/or dependent is available at employee's cost
Longevity pay beginning at year six
Tuition Assistance: $5,250 per calendar year
Employee Assistance Program
Onsite wellness center/clinic
Access to the Goodyear Recreation Center
Robust employee well-being program
Free identify theft monitoring and protection with Aura
457 Deferred Compensation Plan: 2% city match (employee contributes 1%)
Retirement Health Savings: $22.50 city contribution (employee contributes $12.50 per pay period)
Retirement: Arizona State Retirement System (ASRS) Defined Benefit plan with mandatory city and employee contributions currently at 12.00%. Plan includes Long Term Disability Benefit.
Company
City of Goodyear Economic Development
Goodyear, Arizona, a dynamic suburb west of Phoenix, boasts a population of over 116,000 residents and diverse amenities, including premier office space, entertainment, and exclusive dining in its growing downtown, GSQ.
Founded in 1917Goodyear, Arizona, US
501-1000 employeesFunding
Current Stage
Late StageCompany data provided by crunchbase