NEOGOV · 6 hours ago
Water Park Operations Assistant - Cascade Bay Waterpark
Cascade Bay
Full-time
Onsite
Entry, Mid Level
$22.90/hr - $22.90/hr
2+ years expNEOGOV is seeking a Water Park Operations Assistant for Cascade Bay Waterpark, the region’s largest outdoor municipal waterpark. The role involves assisting with the supervision and daily operations of the waterpark while providing high-quality customer service and ensuring safety protocols are followed.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide high quality customer service and create a positive experience for guests and staff
Provide onsite direction to Cascade Bay seasonal staff involved with overall operations including on-deck, admissions and concessions areas, private rentals, group and birthday party reservations, and special events
Ensure a high level of customer service and the sustainability of high-quality facility and programs
Coordinate with facility users, group leaders, and special event managers to ensure event details and service needs are being met
Monitor facility rules and regulations; ensure safety protocols are being followed by staff and users in accordance with OSHA, the MN State Health Department, and the American Red Cross
Assist with the hiring, training, orientation, and scheduling of seasonal staff
Respond to inquiries and concerns relating to participants, programs, staff, public and weather-related issues
Assist with record keeping including daily deposits and weekly revenue statistics
Work independently and keep the Supervisor informed of all issues, needs, and concerns
Supervise seasonal coordinators and seasonal facilities staff:
Foster a culture of safety, fun, learning, growth-mindset, and teamwork
Assist with pre-season staff trainings and weekly in-service trainings
Assist with staff scheduling, sub requests, and daily operations
Mentor and coach staff who need additional training or behavior redirection
Complete mid/post season evaluations of Coordinators
Follow Cascade Bay staff policies and procedures
When the supervisor is not available, make decision to reduce staff due to low attendance, weather, etc. and facility closures if necessary
Assist with end-of-season duties and complete post-season reports
Perform other duties as assigned
Qualification
Required
18 years of age or older
Valid Driver's License
Minimum of 2 years (seasons) experience working in an aquatic's setting, recreation program, food service, customer relations, or retail
Minimum 1 year (season) of supervisory experience
Experience in conflict resolution
High school diploma or equivalent
Completion of at least one (1) year of college coursework or equivalent experience
Able to pass a pre-employment background check
Able to work in a fast-paced, dynamic, and flexible environment
Socially, physically, and mentally perform all essential position functions under the working conditions as described
Strong communication skills able to reach diverse audience and ages
Abe to lift and move 50 pounds
Preferred
Degree or considerable course work leading to a degree or equivalent in Parks and Recreation or a related field
Significant work experience with aquatics or recreation programs that includes decision making or supervision
Significant customer service experience that includes conflict resolution in a recreation or retail setting
Experience with cash registers, retail, food preparation and cash depositing procedures
Experience with light maintenance duties including facility inspections and daily pool chemical logs
Current CPR and First Aid certification
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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2025-11-14
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2025-10-31
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