NEOGOV · 6 hours ago
Customer Services Representative, Customer Services
Alexandria, Louisiana
Full-time
Onsite
Entry Level
$26K/yr - $31K/yr
1+ years expCity of Alexandria, LA is seeking a Customer Services Representative to process payments for utility services and property taxes while performing customer service functions. The role involves assisting customers at the front desk, managing payments, and maintaining accurate records under the supervision of the Customer Service Manager.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Greets and assists customers at front desk or drive-through window with utilities services, performs customer service tasks, directs telephone calls appropriately, answers routine questions, and explains basic procedures and fees per established policies
Receives payments for municipal electric, gas and water utility services, property and delinquent taxes and fees, or admission fees and tickets; provides accurate change and issues receipts
Verifies payment amounts and account information are correct; posts payments to customer accounts or enters attendance records in computer database
Balances cash drawer at the completion of shift and reconciles with monies received; prepares deposits
Prepares daily admission and sales reports; assists with regular and special events, volunteer activities, educational programs, school field trips and Summer Safari camp; performs clerical duties
Trains in and assists with customer account functions such as: researches customer accounts, establishes payment arrangements, processes service requests, prepares service orders and other documentation, and maintains file system of departmental records
Operates a personal computer, calculator, and related office equipment; utilizes specialized software in support of the department’s function
Qualification
Required
High School diploma or GED
One (1) year of experience in cashier, customer service or clerical work
Any equivalent combination of education, training, and experience
Benefits
Health care
Dental
Vision
Retirement
Deferred compensation plans
Flexible spending accounts
Life insurance
Long-term disability
Holidays
Vacation
Sick leave
A wellness clinic for employees
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase