Oregon Beverage Recycling Cooperative · 4 hours ago
Customer Service Agent - Clackamas
Corporate - Clackamas, OR 97015
Full-time
Onsite
New Grad, Entry Level
$19.25/hr - $19.25/hrOregon Beverage Recycling Cooperative is focused on ensuring that no resource goes to waste. They are seeking a dynamic individual for the role of Customer Service Agent, responsible for managing a high volume of inbound communications and providing solutions to customer inquiries.
Food and BeverageRecyclingRetailRetail Technology
Responsibilities
Master the art of juggling by managing a high volume of inbound and (occasional) outbound calls and emails, ensuring every customer feels heard and valued
Assist with email requests, providing each customer with prompt and detailed responses tailored to their needs
Follow communications “scripts” to ensure consistent and accurate responses across various topics
Tap into available tools and databases to source the required information for each customer inquiry
Consult company policies to decide if an issue can be quickly resolved or needs managerial review
Ensure timely follow-up with customers to resolve outstanding issues
Maintain confidence and protects operations by keeping information confidential
Other duties as assigned
Qualification
Required
Excellent customer service in person, on the phone, and via email
Strong phone and verbal communication skills along with active listening
Knowledge of generally accepted office practices and procedures
Experience in organizing and maintaining accounts and files
Ability to follow general instructions and understand directions for completing assigned projects
Computer experience, particularly with word processing and excel spreadsheets
Upbeat positive attitude and professional demeanor
Must be reliable and able to work independently
Pre-Employment drug screen. Does not include THC testing
Benefits
Comprehensive Health Benefits
401(k) Matching Program
Company
Oregon Beverage Recycling Cooperative
Oregon Beverage Recycling Cooperative is the industry steward of Oregon's bottle deposit and redemption system.
Founded in 1988
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
DeGay Harris, CMA
Chief Financial Officer
Troy Ballew
COO
Recent News
2025-02-18
2024-04-21
Company data provided by crunchbase