NEOGOV · 2 hours ago
Guest Relations Coordinator - Cascade Bay Waterpark
Cascade Bay
Full-time
Onsite
Entry Level
$20.92/hr - $20.92/hr
1+ years expThe City of Eagan is hiring Guest Relations Coordinators for Cascade Bay Waterpark! This role involves supervising staff, ensuring guest safety, and providing high-quality customer service while working in a dynamic outdoor environment.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide high quality customer service and create a positive experience for guests and team members
Supervise Guest Relations crewmembers and team leaders
Foster a culture of safety, fun, learning, growth-mindset, and teamwork
Assist with pre-season staff trainings and weekly in-service trainings
Assist with staff scheduling, sub requests, and daily opening or closing duties
Mentor and coach staff who need additional training or behavior redirection
Complete mid/post season evaluations of Guest Relations staff
Follow Cascade Bay policies and procedures
Make decisions to reduce staff due to low attendance, weather, etc
Accurately report staff attendance and facility attendance, and maintain accurate inventory records of concessions and merchandise items
Accurately count money drawers and receipts and maintain point-of-sale transaction records
Assist in ordering concessions and merchandise items
Act as a liaison between the facility and groups and/or birthday parties
Prioritize guest and staff safety, including maintaining OSHA and MDH safety standards
Perform light maintenance and cleaning including, but not limited to event set-ups, trash removal, and cleaning floors, tables and equipment, and restocking inventory
Participate in pre-season leadership trainings and planning, and meetings with other supervisory staff
Assist with end-of-season duties and complete post-season reports
Perform other duties as assigned
Qualification
Required
18 years of age or older
Valid Driver's License
High school diploma or equivalent
Two (2) years of customer service experience OR One (1) year of work experience in an aquatic, recreation, or customer service leadership position
Preferred
Completion of at least one year of college coursework or equivalent experience
Experience working with the public while supervising facilities, activities, and programs effectively
Previous work experience supervising employees and/or volunteers
Experience working with cash registers, admissions, general merchandise, food preparation, and cash deposit procedures
Current Red Cross CPR/AED and First Aid Certification or ability to acquire prior to start of the season
Ability to lift and move 50 pounds
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase