Esri · 9 hours ago
Support Analyst l-Infrastructure
Charlotte, NC - Arboretum
Full-time
Onsite
Entry Level
$67K/yr - $83K/yr
1+ years expEsri is a leading company in Geographic Information Systems (GIS) technology, dedicated to helping customers leverage location intelligence. The Support Analyst I role focuses on providing high-quality technical support, analyzing customer issues, and maintaining comprehensive case documentation to enhance customer success with the GIS platform.
3D TechnologyAnalyticsBig DataCivicTechData VisualizationInternet of ThingsMapping ServicesRemote SensingSoftware
Responsibilities
Embrace innovative thinking. Provide high-quality technical support by responding in real-time to customer needs in cases submitted via email, chat, and/or phone interactions
Empower our customers to be successful. Analyze customer issues to identify, understand, and articulate the core problem and potential solutions
Become a technical expert. Stay current on new releases and learn multiple products to continuously expand the breadth of work supported within the Esri platform
Fostering an environment of helpfulness and collaboration. Partner with team members to identify common patterns, align on the best path forward, and solve cases
Understand our customers. Maintain comprehensive case documentation in our customer relationship management (CRM) system to better understand the mission and activities of our customers
Qualification
Required
1+ years of professional and customer service experience in a similar position, supporting similar responsibilities
Ability to learn the configuration, usage, and performance concepts of ArcGIS Online, ArcGIS Pro, and ArcGIS Enterprise to an industry context
Experience communicating with customers with varying technical aptitudes in GIS and information technology
Knowledge of information technology frameworks, including security, networking, installation, configuration, and performance
Demonstrated experience with SAML, such as Active Directory Federation Services (ADFS), Google Workspace, Okta, and Shibboleth
Be self-motivated, a proactive problem solver, team oriented, and creative
Bachelor's degree in geography, computer science, GIS, information Technology, environmental science, natural resources, or a related STEM field
Preferred
Professional experience with Esri software or various software systems, such as ArcGIS Online, ArcGIS Pro, or Enterprise
Understanding of cloud computing concepts and environments (Microsoft Azure or AWS)
Proficiency in computer troubleshooting such as reading network traffic and configuring software
Proficiency with one or more programming languages (C#, .NET, Java, C++, Swift, Kotlin or JavaScript)
Master's degree in geography, computer science, GIS, information technology, environmental science, natural resources, or a related STEM field
Benefits
Medical
Dental
Vision
Basic and supplemental life insurance for employees (and their families)
401(k) and profit-sharing programs
Minimum accrual of 80 hours of vacation leave
Twelve paid holidays throughout the calendar year
Opportunities for personal and professional growth
Company
Esri
Esri is a software company that devolops geographic information system software, location intelligence, and mapping.
5001-10000 employees
H1B Sponsorship
Esri has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2022 (5)
Funding
Current Stage
Late StageLeadership Team
Jay Theodore
Chief Technology Officer
Adam Mollenkopf
Real-Time & Big Data GIS Capability Lead
Recent News
2026-01-09
Company data provided by crunchbase