Berkshire Bank · 6 hours ago
Operations Analyst I - Lincoln, RI
Lincoln, RI
Full-time
Onsite
New Grad, Entry Level
$52K/yr - $81K/yrBerkshire Bank is seeking an Operations Analyst I to improve the efficiency and effectiveness of the Operations team. The Analyst will analyze, optimize, and streamline processes while providing data-driven insights and strategies to enhance decision-making and operational workflows.
BankingFinancial Services
Responsibilities
Work with all levels and business partners, to ensure that recommendations align with overall business goals and are feasible
Advise on potential operational impact related to new projects and system releases
Collaborate with managers to ensure a smooth transition of process changes
Provide operational input in product development process
Interact with Support Services business analysts to provide an understanding of operations' functional requirements
Document current state processes in workflow tools
Review and develop 'to be' workflows identifying changes and impacts
Perform root cause analysis to understand performance of programs and identify opportunities for improvement
Create and implement general application (Office 365, etc.) tools to generate efficiencies
Establish and update key performance indicators (KPIs) and Key Risk Indicators (KRIs)
Gather, evaluate, and interpret data to identify trends, inefficiencies, and areas for improvement
Develop and deliver presentations related to recommendations, change management, project status, and general documentation
Regularly create detailed reports to communicate their findings and recommendations to stakeholders
Supports and in some cases leads projects as operations representative
This includes project planning and status reporting, issue and risk mitigation, testing execution, implementation management and go forward monitoring
Identify potential risks and develop risk mitigation strategies
Be aware of regulatory requirements related to processes and functions; assist in control updates to maintain compliance
Ability to work independently and be accountable for data driven decisions
Qualification
Required
Bachelor's degree
Experience in business process analyst roles; education could substitute for experience
PC skills; strong knowledge of Microsoft Office (or similar products) including: Excel, Word, PowerPoint, Visio, Smartsheet, etc
Effective written and verbal communication skills to articulate findings and recommendations clearly to various stakeholders
Strong ability to analyze complex data sets, identify patterns, and draw actionable insights
Capacity to identify issues and develop innovative solutions to address operational challenges
An understanding of project management principles to support and lead initiatives
Ability to manage multiple tasks, prioritize effectively, and meet deadlines
Ability to manage multiple projects with limited supervision, while meeting deadlines
Highly organized, self-motivated, quick learner, and innovative person
Work independently as well as in a team
Consistently demonstrate behaviors associated with Brookline Bancorp's Core Four values: adaptability, accountability, leadership, and teamwork
Company
Berkshire Bank
Berkshire Bank is a division of Beacon Bank & Trust, commonly known as Beacon Bank, a subsidiary of Beacon Financial Corporation (NYSE: BBT).
Founded in 1846
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2000-07-20IPO
Leadership Team
Nitin Mhatre
President & CEO - Berkshire Hills Bancorp
Ashlee Picard Flores
Chief Compliance Officer
Recent News
Providence Business News
2026-01-09
Morningstar.com
2026-01-09
Providence Business News
2025-11-06
Company data provided by crunchbase