Ahold Delhaize USA · 11 hours ago
Director, Strategic Partner Solutions
Salisbury, NC
Full-time
Hybrid
Director/Executive
12+ years expAhold Delhaize USA, a division of global food retailer Ahold Delhaize, is seeking a Director of Strategic Partner Solutions to drive their technology agenda. This role involves advising on high-value innovative technology initiatives that enhance growth and customer experiences through data, AI, and automation.
GroceryRetailSales
No H1B
Responsibilities
Acts as principal advisor to translate technology vision into a clear, executable portfolio of initiatives, Partners with technology leadership team on the Future Technology & Platforms Agenda (3-5 big bets) that underpins omnichannel growth, real‑time store and supply‑chain operations, and deeply personalized customer engagement. Immediate focus on:
Omnichannel and loyalty (e.g., 360° customer insight, marketing effectiveness and LTV, loyalty‑driven personalization)
Store and operations (e.g., real‑time store dashboards, sensor‑driven in‑store optimization, contactless checkout, inventory reliability)
Shape and steward a focused set of enterprise platforms (AI & data, M365 collaboration, smart store and supply‑chain automation) as shared assets, not siloed tools
Ensure the data and AI foundation supports key grocery scenarios: real‑time store operations monitoring, supply‑chain and inventory sensing, 360° customer view and personalization, fraud and loss prevention, and smart connected store/IoT
Drive pilot completion by enforcing timely decisions to scale, pivot, or stop, with explicit value tracking in areas like sales uplift, margin, shrink, and NPS
Design and run quarterly technology strategy reviews and joint forums with Finance, Supply Chain, Digital, and Store Operations to prioritize the highest‑value scenarios (e.g., click & collect/BOPIS, online basket with offline fulfillment, MFC‑enabled delivery)
Act as executive partner for key platform ecosystems (e.g., Microsoft and core cloud/AI partners), ensuring contracts, co‑innovation, and roadmaps reinforce Ahold Delhaize's long‑term leverage in data, security, and omnichannel capabilities
Curate a focused partner and startup ecosystem around priority grocery scenarios (e.g., fraud and loss anomaly detection, path‑to‑purchase attribution, post‑purchase engagement), with clear value, integration, and exit criteria
Champion secure, governed use of large‑scale data platforms by driving standards for data governance, RBAC, labeling, and auditability across POS, IoT, and loyalty data
Partner with security, risk, and compliance teams to address top challenges: secure hybrid connectivity between stores and cloud, PCI segmentation, real‑time data pipelines for operations and shrink, and safe integration of legacy retail applications
Craft and socialize a compelling narrative for how Ahold Delhaize's data and platforms enable omnichannel journeys end‑to‑end: discovery, path‑to‑purchase, click & collect, in‑store digital experience, delivery, and post‑purchase engagement
Convert contracts into outcomes: Tie Microsoft, cloud, data, and SaaS investments to a small set of P&L‑relevant scenarios (growth, margin, shrink, labor, working capital), each with clear value owners and KPIs
Prioritize adoption and reuse of already‑owned capabilities (M365, data, AI, security, automation) before approving new spending, increasing value per dollar and reducing duplicate point solutions across ADUSA
Engineer commercial leverage with vendors: Align roadmaps, co‑innovation, and funding with Ahold Delhaize's highest‑value use cases (omnichannel fulfillment, inventory reliability, personalization, loss prevention), rather than generic feature delivery
Instrument value realization end-to-end: Track license utilization, feature adoption, and business impact in the same operating rhythm as financial reviews - ensuring technology spend is continuously optimized, not renegotiated once every few years.Redirect savings from under‑utilized licenses and redundant tools into high-return bets in AI, automation, and data platforms that directly improve customer experience and operating efficiency
Develop and communicate IT strategies aligned with corporate vision
Manage large contracts, budgets, capital investments, and vendor relationships at a strategic level
Qualification
Required
Enterprise‑minded technology leader with credibility at CEO/CFO/CIO level and depth in AI, data platforms, security, and digital grocery retail
Proven ability to align diverse stakeholders, negotiate with major technology vendors, and turn grocery‑specific scenarios (omnichannel, smart store, inventory, fraud/loss, and personalization) into visible, P&L‑relevant wins in a complex, multi‑company organization
Strong knowledge of Microsoft suite of platforms and leveraging them to drive enterprise-wide innovative solutions and use of artificial intelligence
Familiarity with responsible AI principles, bias mitigation, and governance frameworks
12+ years of progressive Tech leadership experience
5+ years of progressive leadership experience leading diverse teams
Bachelor's degree in computer science, engineering, or related field and/or equivalent experience
Demonstrated success in strategic planning and execution
Strong financial acumen, managing large budgets, problem solving, and decision-making skills
Excellent persuasion, negotiation, presentation, written and verbal communication skills
Strong leadership, collaboration, and team-building capabilities
Strong communication and executive presence with the ability to align senior stakeholders and translate business goals into technology outcomes
Preferred
Master's degree in IT, Business Administration, or related field preferred
Executive certifications such as CISM, CISSP, or MBA
Proven track record in digital innovation and enterprise architecture
Company
Ahold Delhaize USA
Ahold Delhaize USA provides retail media solutions for brands to advertise to grocery shoppers across ADUSA brands using data-driven tools.
10001+ employees
Funding
Current Stage
Late StageRecent News
GlobeNewswire
2026-01-16
2025-12-30
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