Customer Service Specialist jobs in United States
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City of Concord · 5 hours ago

Customer Service Specialist

positionConcord, NC
timeFull-time
remoteOnsite
seniorityEntry Level
money$22/hr - $22/hr
date1+ years exp

The City of Concord is seeking a Customer Service Specialist to handle customer inquiries in person and through various communication technologies. The role involves responding to inquiries, maintaining utility accounts, and performing administrative duties related to customer service.

CommunitiesGovernmentNon ProfitRecreation

Responsibilities

Responds to telephone or radio inquiries for a variety of information
Facilitates service for customers, including all utility account maintenance
Provides customer service by responding to requests for information from customers and resolving related problems
Performs administrative duties by copying, filing, faxing, typing, entering data, and preparing, storing, and distributing mail and correspondence
Documents customer information from the general public regarding complaints, service requests, commendations, surveys, and general inquiries
May handle calls after hours due to emergencies
Performs data entry for customer complaints, telephone system reports, departmental monthly reports, and other reports as appropriate
Performs other similar duties as required

Qualification

Customer serviceOperating modern office equipmentKeyboardingBasic mathematical calculationsPreparing routine reportsOperating computer softwareCommunication skillsInterpersonal skills

Required

Customer service principles and practices
Modern office equipment
Basic mathematical concepts
Basic knowledge of all City department functions
Providing customer service
Keyboarding
Operating a computer and related software applications
Performing basic mathematical calculations
Preparing routine reports
Operating modern office equipment
Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction
High school diploma or equivalency, with at least one year of experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job

Company

City of Concord

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City of Concord is a government recreation facility that features community pool, tourism, park, and event venues.
dateFounded in 1996
location
Concord, California, USA
people-size201-500 employees
web-link
https://www.cityofconcord.org

Funding

Current Stage
Growth Stage
Total Funding
$8M
Key Investors
California Department Of Transportation
2023-03-16Grant· $8M

Recent News

Renewable Energy Magazine
MoU Signed to Develop Offshore Floating Green Data Center Using 100% Renewable Energy
2025-04-04
Charlotte Business Journal
Development adds apartments, retail space in downtown Concord
2025-02-25
Concord Secures Nearly $8 Million in Transportation Grants
2025-01-17
Company data provided by crunchbase