Jobs via Dice · 4 hours ago
Help Desk Analyst I
Hartford, CT
Full-time
Onsite
New Grad, Entry LevelDice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking a dedicated Help Desk Analyst I to provide technical support and troubleshooting assistance to end users, ensuring the smooth operation of IT systems and applications.
Computer Software
Responsibilities
Respond to incoming service desk tickets and provide timely technical support to end users
Troubleshoot and resolve issues related to Microsoft Windows 10 and other operating systems
Manage user accounts and permissions within Active Directory
Assist with diagnosing and addressing basic hardware and software problems
Document resolutions and maintain accurate records of service desk activities
Collaborate with other IT professionals to find solutions for complex technical issues
Guide users through system errors and provide clear instructions for resolving common problems
Monitor system performance and escalate issues when necessary
Ensure compliance with company policies and security protocols during troubleshooting
Maintain a high level of professionalism and customer service in all interactions
Qualification
Required
Proficiency in Active Directory for user account management
Strong knowledge of Microsoft Windows 10 operating system
Experience with basic troubleshooting techniques for hardware and software
Familiarity with service desk ticketing systems
Effective communication skills to assist non-technical users
Ability to work independently and prioritize tasks in a fast-paced environment
Previous experience in a help desk or technical support role
Commitment to delivering exceptional customer service
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase