Chapter 2 · 4 hours ago
Strategic Customer Success Manager
New York, NY
Full-time
Hybrid
Senior Level
5+ years expChapter 2 is a New York- and London-based Series A artificial intelligence startup with $25m in funding. They are seeking a highly motivated and experienced Strategic Customer Success Manager to help build and retain strong relationships with their Large Enterprise clients.
Management Consulting
Responsibilities
Own and nurture strategic customer relationships, ensuring success and long-term value
Guide customers through key lifecycle stages, optimizing their experience from onboarding to renewal and expansion
Develop and execute strategic success plans, lead quarterly and executive business reviews with key stakeholders to demonstrate value, gather insights, and help customers achieve their goals
Identify and drive expansion opportunities, and collaborate with Account Growth to grow accounts based on customer needs
Collaborate closely with Product, Marketing, and Solutions teams to ensure a seamless customer experience and align strategies with customer needs
Partner with customers to analyze key performance indicators (KPIs), identify trends, and leverage data-driven insights to drive strategic business decisions
Advocate for the customer voice internally, influencing product development and fostering a customer-centric culture
Qualification
Required
5+ years' experience in Customer Success, Account Management, or a similar client-facing role at a SaaS company or management consulting (MBB or equivalent)
Experience managing enterprise or strategic accounts with complex stakeholder ecosystems
Strategic, customer-centric mindset with a track record of identifying and driving growth opportunities within accounts
Exceptional presentation, written, and verbal communication skills, with the ability to engage both technical and non-technical audiences
Comfortable navigating C-level conversations and facilitating high-impact meetings
Strong commercial acumen; able to identify value drivers and influence buying behaviour
Strong multitasking and prioritization skills, with the ability to assess and respond to situational urgency effectively
Willingness to travel quarterly for customer engagements
Preferred
Experience with SaaS, particularly B2B or vertical software, is a plus
Familiarity with tools like HubSpot, Gainsight, or similar CS platforms
Research interests and academic credentials are a major advantage
Company
Chapter 2
Chapter 2 creates and implements scalable talent solutions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Steven Bartlett
2024-07-10Angel
Leadership Team
Leo Harrison
Founder & CEO
Brad Rose
Co-founder, Chapter 2 U.S.
Recent News
BusinessCloud
2025-09-12
Company data provided by crunchbase