Rhino Shield of Jacksonville · 17 hours ago
Operations Director
Jacksonville, FL
Full-time
Onsite
Director/Executive
$200K/yr - $350K/yr
10+ years expRhino Shield of Florida is a premier paint company known for high-quality products and exceptional customer service. The Director of Operations is responsible for executing the company’s operational strategy, focusing on revenue growth, quality execution, and crew performance while ensuring alignment with the company’s core values.
Consumer Services
Responsibilities
Growing and maintaining crew capacity sufficient to meet Company revenue targets
Scaling operations to achieve 95% Sales‑to‑Revenue realization
Maintaining an average gross margin of 53% or higher
Identifying and eliminating waste‑driven costs across labor, material, and operational processes
Reducing downtime by optimizing crew utilization and scheduling efficiency
Maintain a minimum 80% five‑star Google review rate per crew, per market
Build systems that create Raving Fans, including proactive communication and issue resolution
Identify weekly projects suitable for testimonials and coordinate with Marketing to capture them
Ensure proper handling, response, and reporting of fake, false, or bot‑generated reviews
Design, implement, and manage proactive crew training programs
Enforce a QA/QC program on every job prior to completion
Codify and enforce SOPs that eliminate recurring operational and PM‑related issues
Ensure hands‑on training for all application processes
Eliminate “gray areas” through structured communication with Sales, Ops, and Clients
Identify and eliminate causes of mistints, overstock, and material waste
Manage the AmCoat refund/credit process monthly
Develop and maintain an HSE Program, including safe driving, compliance, and tracking systems
Use Builder Prime (or Company‑designated CRM) as the single source of truth
Develop, track, and report KPIs that identify leading indicators of operational issues
Maintain live dashboards for margin, labor %, material %, crew utilization, and customer satisfaction
Lead weekly scorecard reviews and corrective action planning
Develop and execute operational strategies aligned with the 2026 Vision
Lead Project Managers to ensure projects meet quality, timeline, and budget standards
Scale systems and leadership capacity to support multi‑market growth
Recruiting, hiring, onboarding, and retaining elite Rhino Shield crews
Developing structured training programs for Rhino Shield application standards
Establishing crew performance standards that consistently create Raving Fans
Conducting performance reviews, coaching, and corrective action
Track and optimize metrics including GM, labor %, material %, utilization, and reviews
Identify operational bottlenecks and implement scalable solutions
Adjust strategy using data‑driven insights
Scale staff structure in alignment with Company growth objectives
Uphold 100% compliance with Company quality standards
Enforce QC checkpoints on every project
Ensure the Company’s communication program is executed consistently
Protect the Rhino Shield Florida brand reputation at all times
Partner with Marketing on testimonials, referrals, and content opportunities
Ensure seamless Sales‑to‑Operations handoff
Collaborate on budgets, forecasts, and profitability reporting
Work with Business Operations to reduce task load through technology and automation
Eliminate outdated or ineffective tools and workflows
Oversee CRM, telephony, and operations enablement platforms
Stay current on industry trends and emerging technologies
Develop and manage Operations budgets across past, current, and future markets
Forecast staffing needs using data and justify resource requests
Scale leadership resources to maximize marketing ROI and execution quality
Foster a results‑driven, accountable, and positive culture
Mentor managers and supervisors
Set daily, weekly, monthly, and quarterly targets aligned with Company goals
Set the standard. Train the standard. Enforce the standard. Daily
Qualification
Required
Proven experience managing operations for a service-based business doing $15M–$30M+ in annual revenue
Experience overseeing decentralized teams across multiple geographic markets (e.g., Jacksonville, Orlando, Tampa, etc.) simultaneously
Deep understanding of the residential service industry, specifically high-ticket specialty contracting (coatings, roofing, windows, or remodeling)
Previous experience with full P&L responsibility, specifically managing Gross Margin and Labor/Material percentages
Advanced proficiency in Builder Prime, Salesforce, or similar construction CRMs
Ability to identify 'leading indicators' (e.g., crew capacity vs. sales pipeline) rather than just reacting to 'lagging indicators' (e.g., last month's profit)
Experience in SOP codification—the ability to take a 'feeling' of how a job should go and turn it into a repeatable, trainable checklist
A 'black belt' in finding and managing sub-contractors or in-house crews
The ability to handle 'escalated issues' with clients to preserve the Raving Fan status without giving away the farm (protecting the margin)
Experience holding middle management (Project Managers) accountable to specific daily/weekly targets without micromanaging
Preferred
Certification or training in Lean principles to help with your goal of 'identifying and eliminating waste.'
Bachelor's Degree: Business Administration, Construction Management, or Engineering is preferred, but 10+ years of 'in the trenches' leadership in a high-growth company is often more valuable
Benefits
Full covered Health / Vision / Dental Plans
Opportunities for professional growth and development.
Supportive and collaborative work environment.
Company
Rhino Shield of Jacksonville
Rhino Shield of Jacksonville is your premier painting contractor servicing Jacksonville and North Florida for more than Two Decades! What makes us different from other painting companies is that we use Rhino Shield, a ceramic-based elastomeric coating purposefully engineered to be stronger and last longer than traditional paint.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase