ProSidian Consulting · 14 hours ago
Data Entry & Transition Assistance Program (TAP) Support Specialist
165 Missile Ave, Minot Air Force Base, ND 58704, USA
Full-time
Onsite
Entry Level
1+ years expProSidian Consulting is a Management and Operations Consulting Services firm that delivers value through tailored solutions. They are seeking a Data Entry & Transition Assistance Program (TAP) Support Specialist to provide administrative support and data entry services for military families at the Military & Family Readiness Center in Minot, North Dakota.
Management ConsultingProject ManagementRisk Management
Responsibilities
Accurate, secure Front Desk Data Entry & Transition Assistance Program (TAP) Administrative Support for the Military & Family Readiness Center (M&FRC) through services delivering efficient data entry and seamless transition assistance for military families: M&FRC Customer Service & Program Administration | Front Desk Operations | TAP Program Support | Records & Data Management | Office Automation Support
Receive telephone calls and greet visitors; determine needs and route to appropriate staff
Provide nontechnical program information on M&FRC services and TAP-related offerings using tact and courtesy
Ensure customers complete required forms (e.g., Statement of Understanding) and maintain customer flow
Maintain M&FRC Outlook appointment calendar; schedule TAP workshops and counseling sessions
Track participant attendance, sign-in rosters, and suspense dates; follow up on routine requests
Perform data entry and updates in AFFIRST and TAP ACCESS (and related trackers) to maintain customer records
Create/revise spreadsheets and reports; sort, calculate, and retrieve data for routine reporting
Prepare recurring and nonrecurring correspondence, reports, memos, letters, and forms
Proofread/edit for grammar, spelling, punctuation, capitalization, and format
Consolidate and finalize information from files/systems for reports per established procedures
Review and process incoming/outgoing correspondence and electronic messages; establish suspense dates
Screen mail/messages for action, referral, reroute, or handling; download/distribute forms/publications
Establish, maintain, purge, and dispose of records/files IAW AFI 33-322 and Air Force Records Disposition Schedule
Maintain file plans; post publications/technical orders; control reference materials and check-out
Turn over government-owned records upon contract completion; ensure awareness of FOIA/Privacy Act
Use multiple office automation applications to produce documents, charts, and presentations
Assist with developing training aids and provide hands-on training; perform basic troubleshooting
May create elementary macros to streamline tasks and instruct others on their use
Safeguard government property; secure facilities/equipment at close of business; follow physical security rules
Comply with Minot AFB access requirements (TASS/network access, background check, base passes)
Support the Transition Assistance Program (TAP) through scheduling and participant tracking
Maintain accurate electronic and paper records
Serve as the first point of contact for service members and family members
Support reporting and compliance requirements
Greet and assist clients at the M&FRC front desk
Perform data entry into TAP and Air Force systems
Schedule TAP workshops and individual counseling sessions
Maintain sign-in logs, attendance records, and case files
Answer phones and route inquiries appropriately
Prepare routine correspondence and reports
Ensure privacy and confidentiality of client information
Qualification
Required
1–3 years administrative support, front desk, customer service, and/or data entry experience
6–12 months experience supporting a customer-facing office with scheduling, correspondence, and records
Minimum: High School Diploma or GED
Ability to obtain/maintain network access via TASS (includes background check and required training)
Ability to obtain base vehicle pass and comply with Minot AFB security/safety requirements
Ability to work with sensitive information; follow Privacy Act/FOIA considerations for records
Microsoft Office proficiency (Word, Excel, Outlook); working knowledge of Access
Data entry accuracy; spreadsheet/database maintenance and report generation
Grammar, spelling, punctuation, capitalization, and document formatting
Records and file management
Attention to detail and quality control (data accuracy, document review)
Professional communication (oral/written), tact, courtesy, and discretion
Organization and time management (suspense tracking, multitasking, prioritization)
Customer-focus and public relations mindset
Integrity and confidentiality (handling protected information)
Adaptability and continuous learning (AFFIRST/TAP ACCESS proficiency)
Teamwork and collaboration with counselors/program staff
Compliance orientation (AFIs, desk guides, local policies)
Preferred
Associate degree or coursework in Business Administration, Office Administration, or related field
Benefits
Competitive Compensation
Group Medical / Dental / Vision Health Insurance Benefits
401(k) Retirement Savings Plan
Vacation and Paid Time-Off (PTO) Benefits
Pre-Tax Payment Programs
Purchasing Discounts & Savings Plans
Security Clearance
ProSidian Employee & Contractor Referral Bonus Program
Performance Incentives
Flexible Spending Account
Supplemental Life/Accidental Death and Dismemberment Insurance
Short- and Long-Term Disability Insurance
Company
ProSidian Consulting
ProSidian Consulting delivers compliance, training, IT, human capital, project management and risk management services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase