Municipal Credit Union · 11 hours ago
Help Desk Administrator
Cortlandt Street, New York, NY, US
Full-time
Hybrid
New Grad, Entry Level
$20.88/hr - $33.79/hrMunicipal Credit Union (MCU) is a financial institution dedicated to helping New Yorkers build better tomorrows. The Help Desk Administrator serves as the primary contact for MCU staff needing IT assistance, responsible for managing tickets, resolving issues, and providing support to ensure efficient operations.
BankingFinanceFinancial Services
Responsibilities
Manage Help Desk tickets in a timely manner using customer service call center skills
Respond to customer issues via phone, email and computer chat
Document customer interactions
Run diagnostics to resolve customer reported issues
Escalate issues to the next Tier with next level of difficulty
Install, make changes and repair computer hardware and software
Follow-up with customers to ensure issues are resolved
IT Troubleshooting
Prioritization of customer needs
Report generation
Flexible schedule
Answering calls, asking probative questions, connecting dots, deducing solutions
Intuitive understanding of contemporary IT systems
Triage skills, diagnostic skills, questioning skills
Excel, PowerBI, organization of information
Time management, planning ahead
Qualification
Required
Manage Help Desk tickets in a timely manner using customer service call center skills
Respond to customer issues via phone, email and computer chat
Document customer interactions
Run diagnostics to resolve customer reported issues
Escalate issues to the next Tier with next level of difficulty
Install, make changes and repair computer hardware and software
Follow-up with customers to ensure issues are resolved
IT Troubleshooting
Prioritization of customer needs
Report generation
Flexible schedule
Ability to work well under pressure and with minimal supervision
Proficiency in Microsoft Office Suite
Available to work flexible hours
Benefits
Competitive compensation, medical and dental benefits.
401K with employer match
Flexible paid time off
Company
Municipal Credit Union
Municipal Credit Union has been serving the financial needs of our members since 1916.
Founded in 1916
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kyle Markland
Chief Executive Officer
Frank Madeira
Chief Financial Officer
Recent News
2025-05-16
Digital Trends
2025-03-29
Company data provided by crunchbase