VERDER SCIENTIFIC · 2 days ago
Field Service Technician/Engineer
United States
Full-time
Remote
Mid Level
3+ years expMicrotrac Inc. is a pioneer and leading manufacturer of light scattering instruments for particle analysis, seeking a Field Service Technician/Engineer to join their team. The role involves installing and commissioning instruments, providing training, performing repairs, and maintaining customer relationships to ensure optimal performance and satisfaction.
Industrial ManufacturingMachinery ManufacturingManufacturingProduct Design
Responsibilities
Install and commission instruments at customer sites, ensuring users benefit from our technology right from the start
Deliver comprehensive operation and software training, empowering customers to use equipment safely and effectively
Perform field repairs and preventive maintenance to minimize downtime and maximize productivity for our clients
Provide prompt phone and e-mail support, addressing customer issues with efficiency and professionalism
Build and maintain positive customer relationships, enhancing Microtrac’s reputation as a trusted partner
Accurately document service visits and maintain clear records, supporting continuous improvement and compliance
Adhere to company policies and standards, ensuring service excellence and safety at every step
Qualification
Required
A Bachelor's or Associate Degree in Engineering or a Technical discipline
At least 3 years' experience servicing or repairing laboratory instruments in field settings
Technical foundation includes knowledge of optical, mechanical, electronics, and computer systems
Strong communication and interpersonal skills
Diagnosing and resolving complex technical issues, even under pressure
Documentation and reporting are handled with attention to detail
Self-management, multitasking, and effective time management
Willingness and ability to travel up to 75% domestically, with easy access to major airports
Benefits
Health, Dental & Vision Insurance (employee only premium paid for by company)
Health Reimbursement Account
401k w/ company match (after 6 months)
Group Life Insurance
PTO
Company
VERDER SCIENTIFIC
The SCIENTIFIC Division of the VERDER Group sets standards in high-tech equipment for quality control, research and development of solid matter.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase