Service Champions Plumbing, Heating & AC · 5 hours ago
Client Support Specialist
Pleasanton, CA
Full-time
Onsite
Entry Level
$22/hr - $26/hr
1+ years expService Champions Heating & Air Conditioning is a nationally recognized residential heating and air conditioning company dedicated to providing quality 5-star customer service. They are seeking a Client Support Specialist to join their Call Center Team, responsible for handling inbound and outbound customer service calls and providing exceptional service to clients.
Heating Ventilation and Air Conditioning (HVAC)Telecommunications
No H1B
Responsibilities
Work onsite at Service Champions, Pleasanton Support Center
Handle outbound calls to existing customers
Book appointments at a high conversion rate
Use a solutions-based approach to solve client needs
Accept in a timely manner inbound calls from our clients
Escalate customer concerns as needed
Achieve and exceed productivity goals while maintaining high quality
Qualification
Required
1 year Call Center experience preferred
STRONG SALES experience and background preferred
Experience with Microsoft, Word, Outlook, CRM systems
Must be able to type a minimum of 40WPM, using multiple monitors, keyboards, mouse and headset
Exceptional phone and interpersonal skills
Exceptional written and verbal communication skills
Ability to gather information, schedule appointments, answer inquiries, and log call outcomes in client database
Use provided leads to make outbound calls to offer our products and services
Use product knowledge to showcase the solutions that our company can offer to prospects
Understanding customers' needs and identifying upselling opportunities
Enter accurate and detailed records of client interactions and actions taken
Strong judgement skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner
Ability to work shifts that include evenings and weekends
Preferred
1 year Call Center experience
STRONG SALES experience and background
Service Titan experience
Benefits
Paid Vacation
Paid Birthdays off
Health, Vision, and Dental plans for you and your family
401k Retirement Plan with company match up to 30%
Life insurance and accident insurance
Special Program Options: FSA & EAP
Referral Bonuses and Employee Discounts Program
Continuous Training for your Professional Development & Life Skills Courses
Fun Company Sponsored Events
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth
Company
Service Champions Plumbing, Heating & AC
Service Champions is the premier plumbing, heating and air conditioning company in Southern California, serving residential homeowners in all of Orange County, and parts of LA County, San Bernardino County, and Riverside County.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-01-06Acquired
Leadership Team
Leland Smith
Founder and Chairman of the Board
Recent News
Dayton Daily News
2025-11-01
dayton-daily-news
2025-07-05
Company data provided by crunchbase