Payoneer · 2 hours ago
Lead, Global HR Operations
United States
Full-time
Remote
Senior Level, Lead/Staff
$98K/yr - $125K/yr
4+ years expPayoneer is a global financial platform that connects underserved businesses to the global economy. The Lead, Global HR Operations will manage the Shared Services team, ensuring effective client relations and operational delivery while maintaining high standards of service and data integrity.
B2BFinanceFinTechPayments
Responsibilities
Manage operations and processes related to the EOR employees and Client
Documents, communicate and explain details of end-to-end processes and policies
Define, update, and maintain SOPs and SLAs and proactively ensure the team follows them
Collaborate with internal COEs and Partners across different regions to effectively respond to queries and questions within defined SLAs
Build productive and trusting relationships with clients by meeting expectations and timelines and delivering a superior customer service experience
Run 24/7 operations, manage caseload, set priorities, and allocate them within the team
Cultivate networks and knowledge base across a variety of functions and locations to enable excellence in service delivery
Maintain data integrity on various internal application
Qualification
Required
Must have hands-on experience in US payroll and onboarding processes
4 years of overall experience in HR Operations/ Assignment Support/ Client servicing/ Account management/ Global Mobility Support domain
Customer management skills
Strong Problem-Solving, Conflict handling, and resolving ability
Multi-tasking ability with an eye for details
The role will include managing a team of 2–3 members based in LATAM and India
Demonstrated ability to perform in an entrepreneurial setting, working independently across multiple groups, and thriving in a high-pressure and rapidly growing environment
Preferred
Knowledge of Global compensation, benefits, and payroll administration
Preferably MBA in Human Resources
Benefits
Health insurance
Disability insurance
Life insurance
401k plan
Paid-time off
Sick (and where applicable safe) leave
Discretionary year-end bonus
Company
Payoneer
Payoneer is a financial technology company that enables small and medium-sized enterprises to transact and thrive.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$570MKey Investors
Wellington ManagementCBC CapitalTCV
2021-06-28Post Ipo Equity· $300M
2021-06-28IPO
2017-12-05Series E
Leadership Team
John Caplan
Chief Executive Officer
Bea Ordonez
Chief Financial Officer
Recent News
2026-02-03
2026-02-03
2026-02-02
Company data provided by crunchbase